// For equipment dealers
AI for equipment dealers starts at the warranty desk.
For heavy equipment, agricultural and rental dealers. Start with one job: warranty claims drafted from your technicians' repair orders. A free AI proof of concept tries it on copies of 20 to 30 claims your desk already filed, with no login to your dealer management system or any manufacturer's portal, before you decide anything.
- First job
- Warranty claims from repair orders
- You send
- Copies of 20 to 30 filed claims, after an NDA
- We log in to
- Nothing: not your DMS, not an OEM portal
- Reviewer
- Named by the owner before it starts
- Price
- A range for the live job, up front
// Jobs we would test
Two desks first, then the rest of the dealership
Warranty claims from repair orders
Claims drafted from the closed repair order and technician notes, to the manufacturer's requirements: machine and hours, failed part, labor against standard time, and the story.
See the warranty claims pageRental contracts and returns
Closing charges drafted from the contract and the check-in: day, week and four-week rates, meter hours, fuel and damage, checked against what your rental system billed.
See the rental contracts pageCore returns and parts credits
Old units returned for core credit on remanufactured parts, tracked until the credit shows up.
See the core returns pageInspection sheets into service quotes
A technician's walk-around on a trade-in or returned rental, turned into a repair quote for a person to send.
See the service quote page// Why warranty claims first
The manufacturer already graded your old claims
By the time a warranty claim is written, the repair is done and the machine is back at work. What the dealership collects for that shop time depends on the claim. The manufacturer pays what the paperwork supports, so a vague cause, or labor past the time guide with no reason given, comes off the payment.
That makes filed claims the best test material a dealership has. Each one carries two answers to check a draft against: what your warranty administrator sent, and what the manufacturer did with it. It paid in full, cut the labor, asked for more information, or rejected it.
Nothing new has to be produced for the test. The repair order, the technician's complaint, cause and correction, the hour meter reading, the fault codes and the photos are already in the file for every claim you have sent.
Most dealers carry more than one line, and each manufacturer has its own claim form, time guide and rules. So the proof of concept runs on one manufacturer's claims, picked by your reviewer.
Rental contracts are the other job that fits, and some dealers would rather start there. Car dealerships are not who this page is for. Searches for "AI for dealerships" are mostly about them; this page is for dealers of machines that run on hour meters.
// By trade
The same test, written for your trade
// Across industries
Jobs compared with other industries
Quote automation
Warranty claims
// How the proof of concept runs
Three steps, on one manufacturer's claims
- Step 01
Agree the terms
The owner picks your reviewer, the person who knows your warranty work best, and you put the success criteria in writing together. You get a price range for the live job. Then the NDA is signed.
- Step 02
Test on filed claims
Copies of 20 to 30 claims come over with their repair orders, and no one logs in to anything. Inside Massmarket we call it the sandbox: a free AI proof of concept on your own claim files. Your reviewer holds each draft against what was filed and what was paid, and their call decides it.
- Step 03
Live for about 30 days
Once your reviewer says yes, the job goes live on new repair orders for about 30 days. A person at your warranty desk approves every claim before it goes to the manufacturer.
Priced per job. You get a range before the proof of concept and a fixed price before you sign.
The range comes on the call, once we know roughly how many claims you file a month and for how many manufacturers. Monthly support follows the live run; each later job is priced on its own.
// Questions
Equipment dealer questions
Is this for car dealerships?
Do you need access to our dealer management system or the manufacturer's portal?
Which equipment brands can you test?
Our repair orders are partly handwritten. Can we still test?
Can we start with rental contracts instead?
Who decides whether it worked?
Rob Eason, founder
// Book a proof of concept call
Start with your warranty desk.
A 30-minute call with Rob. The booking form asks your company and role, the job to test, and about how many warranty claims you file in a month. Hold off on sending claims or repair orders until the NDA is signed.
- Co-owned a 60-employee financial services firm and sold his share to his partner.
- Ran GOSO Technologies, a Boston solar company rated 5/5 across 24 Google reviews.
- 5/5 across 83 reviews in HighLevel's Certified Admin Directory.
- 4.3/5 from 6 Google reviews of Massmarket AI.
- Every directory and Google review, critical ones included, is shown word for word at massmarket.ai/reviews.
- Takes every proof-of-concept call himself.