30-min call with RobBook a proof-of-concept call
Job 02 · Rental counter

// Equipment dealers · The one job

Rental contracts and returns, checked against your rental system.

For dealers with a rental fleet and for rental companies. One job, tried on copies of contracts you already closed: from the contract and the return check-in, AI drafts the closing charges on your day, week and four-week rates. Your reviewer, whoever on your team knows rental billing best, holds each draft up to what your rental system billed.

Book a proof-of-concept call30 minutes with Rob
Closed contracts
20 to 30
Rental system access
None
Before any copy
NDA

// The one job

A machine comes back. The contract has to close right.

A contract opens at the counter or on the delivery truck: the unit, the rate, the start date, the hour meter and fuel going out, the jobsite and the customer's PO. When the machine comes back, someone checks it in, and someone else closes the contract in your rental system.

During the test, AI takes that same paperwork and drafts the closing charges for each contract, noting wherever the paper and your rental system disagree. Nothing is entered anywhere. Your reviewer checks every draft against the invoice that actually went out.

Contract and check-inPaper or PDF
Unit no.
Rate
Hours out / in
Fuel out / in
Return itemNotedPhoto
Illustration, not a real contract
Drafted
on your rates
Closing chargesDraft
Customer
Rental period
Off-rent no.
Rate basis
ChargeQtyRate
Illustration, not a real invoice

// What makes it hard

Where rental billing goes wrong

Rental time comes first. Many rate cards run by the day, the week and four weeks rather than the calendar month, and a long rental bills every 28 days, which makes 13 invoices a year instead of 12. The edges differ by contract. Some bill a rental that runs past three days as a full week, and one past three weeks at the full four-week rate; some count the delivery day and the return day as whole days; others prorate.

Rates generally assume one shift: 8 meter hours a day, 40 a week, 160 per four weeks. Hours past that bill as overtime, at a set share of the rate for each extra hour or as a surcharge, depending on the agreement. So the out and in readings both have to be right, whether they come from a driver's handwriting or a photo of the display. A meter that stopped working, or a return reading lower than the one going out, has to be flagged, not billed.

Then the return charges. Fuel is logged at check-in as a gauge reading or a photo and becomes a refuel charge at your rate on the day the machine came in. Machines with a diesel exhaust fluid tank add a second level to read at check-in. Damage has to be told apart from normal wear, tied to the check-in notes and photos, and billed according to what the customer chose on the damage waiver. Cleaning, environmental and delivery or pickup charges sit on top, where your terms include them.

When the clock stops depends on your terms: at the call-off, at pickup, or when the machine is checked back in. Some dealer contracts run until the customer calls the rental off and gets a release number, and leave the customer responsible for the machine until it is picked up. Others keep rent running on a machine that came back dirty or damaged until it is put right. A call-off date, a pickup ticket and an invoice that disagree are what customers dispute.

Last, the paper against the system. The signed contract can carry a negotiated rate, the customer's PO, a jobsite, or a rental purchase option where an agreed share of each payment goes toward buying the machine. If the counter keyed something different into your rental system, whether that is a module of your dealer management system or a separate rental package, the invoice follows the system, not the signature. Your reviewer will watch those mismatches as closely as the math.

// What you send

What the test needs from your rental desk

Copies only
Nothing connects
01

20 to 30 closed contracts

Signed contracts with their out and return paperwork: check-in sheets, meter and fuel photos, damage notes. A normal month's mix of short rentals and long ones.

02

What your system billed

The final invoice or the system's view of each contract, so every draft has an answer to check against.

03

Your rate card and terms

The day, week and four-week rates and the rental terms those contracts ran under, including how you bill overtime hours, fuel and damage.

04

Nothing connects

We never sign in to your rental system or your dealer management system. You send exports or scans, and nothing on your side changes.

05

Customer details, your call

Copies move only after the NDA is signed. If customer contracts must stay on site, we make stand-ins with your reviewer, priced on your real rates.

// Before it starts

Settled before the first contract is copied

These come from the owner, in writing, before day one.

Before the proof of conceptOwner signs off
Reviewer
Named by the owner. Often the rental manager, or whoever closes contracts.
Success criteria
In writing: which charges must match, and which mismatches must be caught
Contracts
Picked by your reviewer, from one store if several of yours rent
Price
Live-job range quoted before any contract moves
NDA
Signed first

// How the test is judged

What your reviewer compares

Contract by contract
against what was billed
On the same 20 to 30 contractsWhat your team billedThe draft
Rental time: start, off-rent date, days, weeks and 28-day cyclesMeasured on your contractsMeasured on your contracts
Rate applied, against the signed contractMeasured on your contractsMeasured on your contracts
Meter hours out and in, and overtime hours billedMeasured on your contractsMeasured on your contracts
Fuel, fluid, damage and cleaning charges on returnMeasured on your contractsMeasured on your contracts
Mismatches between the paperwork and the rental systemMeasured on your contractsMeasured on your contracts
Contracts that needed a person to step inMeasured on your contractsMeasured on your contracts
No numbers yet. No cell gets a number until your own contracts go through the test.Your reviewer fills them in, and theirs is the call that counts.

// After a yes

About 30 days on contracts as they close

After your reviewer's yes, contracts run through it live as machines come back, for about 30 days.

Every draft waits for someone on your rental desk to approve it before anything is entered in your rental system or an invoice goes out.

The side-by-side keeps running on live contracts. A second job starts only after those 30 days, and only if you want one.

// Later, one at a time

What could come next

Ideas to check with you
Each priced on its own
  1. 01

    Warranty claims from repair orders

    The warranty desk next door: each claim drafted from the technician's repair order for your administrator to check.

    Next
  2. 02

    Damage repairs billed back to renters

    Shop repair orders for rental damage turned into the renter's bill, check-in photos attached.

    Then
  3. 03

    Rental purchase option statements

    What a customer has paid toward the machine under a rental purchase option, drafted from the contract terms.

    After that

// One hard limit

Your rental system stays untouched until you say yes.

The test works only from copies of closed contracts, and its draft charges go into a review sheet, not your system. Contracts get entered or invoiced only in a live run you chose, with a person approving each one.

Priced per job. You get a range before the proof of concept and a fixed price before you sign.

The range comes on the call, once we know how many contracts close in a month and how many of your stores rent.

// Questions

Rental contract questions

Does this replace our rental software?
No. Contracts stay in your rental system, whether that is a module of your dealer management system or a separate rental package. The proof of concept drafts charges from the paperwork and points out where the paperwork and the system disagree.
How do you read the hour meter?
From whatever your team records: the reading on the contract, the check-in sheet, or a photo of the display. The draft applies your shift allowance and overtime rule, and flags readings that make no sense, such as a return reading lower than the one going out.
Will it use our negotiated rates, or list rates?
Yours. You send the rate card and terms, and the signed contract shows any special rate. A draft that bills list rate to a customer with a negotiated rate counts as wrong.
How is damage handled?
The draft reads the check-in notes and photos and lists the damage charges your terms allow, under whatever the customer chose on the damage waiver. Pricing the repair itself stays with your shop.
Rob Eason

Rob Eason, founder

// Book a proof of concept call

Test it on contracts you already closed.

A 30-minute call with Rob. Three questions first: your company and role, which desk you'd test, and how many rental contracts close in a typical month. Keep contracts on your side until the NDA is signed.

  • Co-owned a 60-employee financial services firm and sold his share to his partner.
  • Ran GOSO Technologies, a Boston solar company rated 5/5 across 24 Google reviews.
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  • 4.3/5 from 6 Google reviews of Massmarket AI.
  • Every directory and Google review, critical ones included, is shown word for word at massmarket.ai/reviews.
  • Takes every proof-of-concept call himself.