// Equipment dealers · The one job
Warranty claims, drafted from the repair order.
One job, tried on copies of claims your desk already sent. From each closed repair order and the technician's notes, AI drafts the claim the way that manufacturer wants it. Your reviewer, the person on your team who knows warranty best, checks every draft against the claim you sent and the answer you got back.
- Filed claims
- 20 to 30
- Logins we need
- None
- Signed first
- NDA
// The one job
A repair order closes. A claim goes to the manufacturer.
A machine comes in under warranty. Your technician finds the fault, fixes it and writes it up. Then someone at the warranty desk turns that repair order into a claim, in the form that manufacturer accepts.
For the test, AI works from that same closed repair order and drafts the claim. Nothing is submitted anywhere. Your reviewer puts each draft next to the claim your team filed and the manufacturer's response to it.
the maker's rules
// What makes it hard
Where equipment warranty claims get cut
The repair gets told as complaint, cause and correction, and the cause has to name the part that failed first. "Hydraulic pump failed" invites a question. A claim that names the component, says how the technician confirmed it and gives the pressure test reading is the one that stands up. The correction has to account for every hour claimed, diagnosis included.
Labor is checked against the manufacturer's own standard repair times, the flat-rate or time guide. When a job ran long because hardware was seized or heat-damaged, the claim has to say so in plain words, or the extra time is at risk. Field repairs add travel, and each manufacturer handles that its own way.
The claim has to point at one machine. That means the serial number, or on earth-moving machines the 17-character product identification number (PIN), plus the delivery date that started coverage and the hour meter reading at failure, because coverage often ends at a set number of months or hours, whichever comes first. Engines, transmissions and axles may need both the old and the new serial number. Your reviewer will watch for a mistyped digit, or hours lower than at the machine's last visit.
Evidence travels with it: fault codes from a data download rather than copied by hand; photos of the failure, of the part once it is off, and of the display showing hours or codes; oil or fuel sample reports when contamination explains a big repair; and any approval from the manufacturer's rep in writing, because a phone approval is hard to hold anyone to later. Some manufacturers then want the failed part shipped back, and others want it tagged and held until the claim settles.
A rejection is not always final, and a payment is not always final either. Some state dealer laws, Washington's farm equipment law among them, give the manufacturer 30 days to approve or reject a claim in writing with the specific reasons, and let a claim rejected on a technicality be corrected and resubmitted within 30 days. Texas lets a supplier audit a paid claim for a year and charge back one shown to be misrepresented. That is a summary, not legal advice, and the rules differ from state to state. So the test asks more than whether a draft reads well: would it have been paid, and would it hold up later?
// What you send
What the test needs from your warranty desk
20 to 30 filed claims
Claims your team already submitted, each with its closed repair order, the technician's notes and the photos. Put in a few the manufacturer cut or rejected, not only the clean ones.
What came back
The payment, adjustment or rejection notice for each claim, so drafts are judged against what the manufacturer did.
One manufacturer's rules
Claims from one line you carry. Add that manufacturer's claim requirements if your dealer agreement lets you share them. If it does not, your reviewer tells us what they expect.
No logins
We never sign in to a manufacturer's portal or your dealer management system. Copies come to us, and the originals stay in your files.
NDA first, look-alikes if needed
The NDA is signed before the first claim moves. If real claims have to stay in the building, your reviewer helps us make look-alike repair orders instead.
// Before it starts
Agreed before the first claim moves
These are the owner's calls, made before a single claim is copied.
- Reviewer
- Named by the owner. Usually the warranty administrator or service manager.
- Success criteria
- Written down: which fields must match, and what counts as a claim you would have sent
- Manufacturer
- One line, picked by your reviewer
- Price
- A range for the live job, quoted up front
- NDA
- Signed first
// How the test is judged
What your reviewer compares
| On the same 20 to 30 claims | What your team filed | The draft |
|---|---|---|
| Machine identified: serial or PIN, delivery date, hours at failure | Filled in on your claims | Filled in on your claims |
| Failed part named, with its part number | Filled in on your claims | Filled in on your claims |
| Labor claimed against the manufacturer's time, with a reason for any overage | Filled in on your claims | Filled in on your claims |
| Complaint, cause and correction that support the repair | Filled in on your claims | Filled in on your claims |
| Photos, codes, sample reports and approvals the claim needed | Filled in on your claims | Filled in on your claims |
| Drafts that needed a question back to the technician | Filled in on your claims | Filled in on your claims |
| Would the manufacturer have paid it as written? | Filled in on your claims | Filled in on your claims |
// After a yes
About 30 days on new repair orders
A yes from your reviewer moves the job onto repair orders as they close, for about 30 days.
Each draft claim waits for your warranty administrator's approval, and they submit it to the manufacturer the way they do today.
Your reviewer keeps the side-by-side going and adds the manufacturer's answers as they come back. No other job is added until those 30 days are up.
// Later, one at a time
What could come next
- 01Next
Rental contracts and returns
Closing charges on returned rentals, from meter hours to fuel and damage, drafted for your rental desk.
- 02Then
Customer-pay repairs that were still under warranty
Closed customer-pay repair orders checked for repairs that may have qualified for a claim.
- 03After that
Core returns and parts credits
Each core returned against a remanufactured part followed until its credit is paid.
// Across industries
The same job in other industries
// One hard limit
No claim reaches a manufacturer during the test.
We work from copies of claims already filed, never inside your DMS or a manufacturer's portal, and the drafts land in a review sheet. Claims go out only in a live run you agreed to, each one approved by your administrator first.
Priced per job. You get a range before the proof of concept and a fixed price before you sign.
You hear the range on the call, once Rob knows your monthly claim count and which lines you file for.
// Questions
Warranty claim questions
Does this replace the manufacturer's warranty portal?
Which manufacturers' claims can you draft?
Our technicians' notes are thin. Is it still worth testing?
Do you need telematics or machine data?
Rob Eason, founder
// Book a proof of concept call
Test it on claims you already filed.
Half an hour with Rob. Expect three questions: your dealership and role, the desk you would hand off first, and roughly how many warranty claims go out each month. Hold on to your claim files until the NDA is signed.
- Co-owned a 60-employee financial services firm and sold his share to his partner.
- Ran GOSO Technologies, a Boston solar company rated 5/5 across 24 Google reviews.
- 5/5 across 83 reviews in HighLevel's Certified Admin Directory.
- 4.3/5 from 6 Google reviews of Massmarket AI.
- Every directory and Google review, critical ones included, is shown word for word at massmarket.ai/reviews.
- Takes every proof-of-concept call himself.