// Compliance documents · By industry
Compliance documents customers ask for, drafted for the person who signs them.
A mill cert for every heat, an SDS at the current revision, a spec sheet with an audit certificate, a calibration certificate, a closeout package for the GC. In each of the five industries below, a customer wants proof, and someone on your team finds it, checks it against what was promised and sends it under your company's name. Open the card nearest your own desk for that industry's full page. Wherever you start, the test is a free AI proof of concept on 20 to 30 requests, jobs or closeout items your team already handled, scored by your own reviewer. It drafts and flags. It never certifies a document, and it never sends one.
- Past work
- 20 to 30 items your team already answered
- Signed or certified by the AI
- Nothing
- Sent to customers
- Nothing
- Your reviewer
- The person the owner names
- First step
- An NDA, then copies
// By industry
Who asks, and what the paper has to prove
Metal fabricators: mill certs and the package that ships
- Every heat on the cut list needs its MTR, matched to the PO line and the grade the job called out.
- Dual-certified beams, imported EN 10204 certificates and Buy America jobs are where the checks get harder.
- Your QC lead accepts or rejects material; the draft only flags.
Chemical distributors: SDS revisions, lot COAs and signed statements
- The SDS goes out at the current revision for that producer and package, in English and French for Canadian sites.
- Each COA matches the lot that shipped and is checked against that customer's own limits.
- Statements on TSCA, Prop 65, REACH or conflict minerals come only from ones your company signed.
Food and beverage: spec sheets, certificates and questionnaires
- An audit, kosher or organic certificate has to cover the plant and the item, not just the company name.
- Allergen and gluten-free answers go no further than your approved statements.
- Certificates past their expiry date are caught before QA sends the packet.
Testing and calibration labs: the report is the product
- Drafts come from worksheets and instrument files, in your templates, with as-found and as-left readings on the right lines.
- Customer-supplied data and tests outside your accreditation scope are marked.
- Pass or fail and uncertainty stay with your staff, and only your signatories issue a report.
Mechanical contractors: the closeout package
- What's owed is listed from Division 01 and every Division 22 and 23 section, not Division 01 alone.
- Warranty start dates sit beside the spec's, and TAB and startup reports are checked for signatures.
- It never certifies a test result, and nothing reaches the GC without your PM.
// What they share
Who stands behind each document
Three kinds of paper in one reply. Standards bodies sort these documents by who stands behind them. ISO/IEC 17000, the vocabulary standard for conformity assessment, calls an attestation first-party when it comes from whoever provides the product, second-party when it comes from someone with a user interest such as a buyer, and third-party when it comes from a body independent of both. It adds that the labels describe roles, not the parties to a contract, and that an outside firm working for one side and under its control takes that side's label. An MTR, an SDS or a producer's COA is the maker speaking for its own material. A supplier questionnaire is the buyer's own check. A GFSI audit certificate or a kosher agency's letter comes from a certifier outside both companies, and a lab report can sit in any of the three, depending on who ran the test and for whom. Most replies mix all three, so a draft has to keep straight who said what.
A document is a promise, not an attachment. For anyone selling goods, section 2-313 of the Uniform Commercial Code turns an affirmation of fact, or a description of the goods, that becomes part of the basis of the bargain into an express warranty that the goods will match it, and the seller needs no formal words such as "warrant" or "guarantee" for that to happen. The values printed on a spec sheet, a COA or an MTR can become exactly that. Federal buyers write the idea down. Under FAR 52.246-15, a contractor allowed to ship on a certificate of conformance instead of source inspection signs a statement that the supplies meet the contract's specifications, drawings, packaging, marking and part identification, and that certificate rides on the top copy of the receiving report bound for the payment office. The Government still keeps its right to reject supplies that turn out not to conform. A certificate reused from last month's shipment makes a fresh promise about this one.
The issuer answers for the claim, not the name it cites. A calibration certificate that says "NIST traceable" is the lab's own claim. NIST's policy says it does not define, specify, assure or certify the traceability of measurement results it didn't provide: backing a traceability claim is the job of whoever provides the result, and judging it is the job of whoever uses it. The same holds for a grade printed on a mill cert, a standard named on a closeout submittal or a list cited in a regulatory statement. Each document is worth what its issuer and its date make it worth. So the drafts never strengthen a claim. Every attachment is listed with who issued it, what it says and the file it came from, and anything a customer asked for that goes beyond the source is left for your reviewer.
A signature is a decision. Under the federal E-SIGN Act, a signature or record can't be denied legal effect only because it is electronic, so a signature applied to a PDF certificate is no weaker for it. Where FDA's electronic records rule applies, 21 CFR 11.50 asks more: a signed electronic record shows the signer's printed name, the date and time of signing, and what the signature means, such as review, approval, responsibility or authorship. Whoever signs is saying they checked. That is why the proof of concept stops short of every signature and certification in these five industries, whether it is a QC lead accepting steel, a regulatory manager signing a statement, a lab signatory issuing a report or a balancing supervisor's stamp. It drafts and flags, and nothing it drafts reaches a customer.
What changes from desk to desk. Three things. The key that ties a document to what shipped: a heat number in a fab shop, a lot at a chemical distributor or a food plant, a sample ID or instrument serial in a lab, an equipment tag and spec section on a mechanical job. Who asks: a customer's QC inspector, a plant's EHS manager, a retailer's food safety team, an engineer of record, a GC's project manager. And the clock: certificate expiry dates, SDS revision dates, the receipt and test dates on a lab report, warranty start dates set at turnover. Each card above opens an industry page with its own detail, what to send, how its test is scored and its one hard limit.
// How it runs
Three steps, whichever documents you send
- Step 01
Old requests and what went back
Once the NDA is signed, send 20 to 30 past requests, jobs or closeout items with the documents your team sent in reply, plus the approved files they came from. We never sign in to your document library, LIMS, ERP or a customer's portal, and if files can't leave the building, your reviewer helps us build look-alikes.
- Step 02
Your reviewer checks each draft against the original
Before anything moves, the owner names the reviewer, the person who knows these documents best, and agrees the success criteria and a price range for the live job. The reviewer then goes through every draft beside what your team actually sent, attachment by attachment.
- Step 03
About 30 days on live requests
After a yes, new requests get drafted replies for about 30 days. A qualified person on your team approves, signs and sends each one, and any second job waits until this one runs.
Priced per job: a range before the proof of concept, a fixed price before you sign.
Two counts set the range on any of these desks: requests or packages a month, and how many products, lots or spec sections a typical one touches.
// Questions
Compliance document questions
Which page fits a company that sends several kinds of documents?
Will the AI sign, certify or approve anything?
Does anything reach our customers during the test?
What happens when a customer asks for a document we've never issued?
Do you need access to our document library, LIMS or ERP?
Is this document management or compliance software?

Rob Eason, founder
// Book a proof of concept call
Bring the requests that stall your quality desk.
Thirty minutes on a call with Rob. Say which company you're with and your role, which documents customers ask for most, and roughly how many requests or packages go out a month. Keep certificates, reports and specs back until the NDA is signed.
- Co-owned a 60-employee financial services firm and sold his share to his partner.
- Ran GOSO Technologies, a Boston solar company rated 5/5 across 24 Google reviews.
- 5/5 across 83 reviews in HighLevel's Certified Admin Directory.
- 4.3/5 from 6 Google reviews of Massmarket AI.
- Every directory and Google review, critical ones included, is shown word for word at massmarket.ai/reviews.
- Takes every proof-of-concept call himself.
