30-min call with RobBook a proof-of-concept call
Job 01 · Regulatory and quality

// Chemical distributors · Document requests

SDS, COA and regulatory statement requests, answered from files you approved.

A customer wants the current SDS, the COA for the lot on its dock, and a signed statement for its own regulatory file. In a free AI proof of concept, AI drafts the reply to 20 to 30 requests your team already answered, naming the exact file behind every attachment and every answer. Your reviewer, the person on your team who knows your regulatory and quality files best, sets each draft beside the reply that went out. The AI never authors an SDS, certifies a COA or signs a statement.

Book a proof-of-concept call30 minutes with Rob
Requests tested
20 to 30, already answered
Logins to your SDS library
None
Before any file moves
An NDA

// The one job

From a customer's document request to a reply your team can send

The requests come from every direction: a new account's onboarding packet, a plant EHS manager's yearly SDS review, a buyer's regulatory group collecting statements, a receiving clerk who wants the COA for the lot that just came off the truck. Someone finds the right producer, revision and lot, then the statement wording your company approved, and puts it all in one reply.

For the test, AI reads copies of those requests and lists every document and question in each one. It attaches the approved SDS with its revision date, the COA whose lot matches what shipped, and the signed statements that answer what was asked. Anything without an approved answer is marked for your team with the reason, and nothing is sent.

Customer requestEmail or portal form
Account
Product and lot
Asked for
Ship-to country
DocumentLot / rev.Note
Made-up example request
Traced
to approved files
Reply draftFor review
SDS revision
COA lot
Statements
For your team
ItemSource fileStatus
Made-up example reply

// The hard parts

Where a document request goes wrong

The right SDS is one specific revision. OSHA wants a US sheet in English with its 16 sections in the order the standard lists them, ending with the date of preparation or last revision, and a producer that learns significant new hazard information has three months to add it. Your library may hold the producer's sheet and your own for the same material once you repackage it. A customer with Canadian sites needs the WHMIS sheet in English and French, as one bilingual document or two sent together; either language alone does not comply. The draft names the revision it attached and says when a newer one is on file.

Sections 12 to 15 draw the questions. OSHA says it won't enforce the ecological, disposal, transport and regulatory sections because those areas sit outside its jurisdiction, yet customers read section 14 for the UN number and section 15 for TSCA status and state lists. Under the 2024 update a producer claiming a trade secret may give an ingredient's concentration as one of the ranges the standard prescribes. A customer asking for the exact formula gets that range from the draft, with a note, never an estimate.

A COA belongs to one lot and one customer's limits. The lot on the certificate should match the drum label and the packing slip, and a delivery that carried two lots needs two certificates. A customer's spec may be tighter than the producer's sales spec, or call for a test the producer doesn't report, such as color on the platinum-cobalt scale under ASTM D1209 or water by Karl Fischer titration under ASTM E203. The draft checks each reported result against the limits on file for that customer and marks anything missing or out of range; it never adds a result or reissues a certificate.

Statements rest on lists that change. A TSCA statement says whether every component is on the Inventory and designated active; since August 5, 2019, an inactive substance needs a notice to EPA before it returns to US commerce. California updates the Proposition 65 list at least once a year, and a warning is due 12 months after a chemical joins it. A REACH statement for product bound for the EU depends on who registered the substance there and on the date it was signed. Conflict minerals questions usually arrive as the Responsible Minerals Initiative's CMRT spreadsheet, or its EMRT for cobalt and mica. The draft attaches the statement your company signed and marks any dated before the latest list change your team gives us.

What your reviewer watches for. Your reviewer, usually the regulatory affairs or quality manager, looks for the slips that cost an account or invite an audit finding: a sheet at an old revision, a COA for the wrong lot, a statement written for another producer's grade, an answer that says more than your signed documents do. Requests about products you have never stocked go to a person with a note.

// What you send

Copies from the regulatory and quality files

Copies only
No library login
01

20 to 30 answered requests

Old customer requests, each with the reply your team sent. Mix SDS-only requests, COA requests tied to a delivery, and a few statement packets or CMRT spreadsheets that took longer.

02

The files behind them

The SDS revisions, COAs, signed statements and customer specs those replies drew on, superseded versions included, so the test can tell old from current.

03

Your release rules

Which documents any rep may send, which need regulatory or quality sign-off, and which questions always go to a person. A page of notes covers it.

04

NDA first, nothing linked

The NDA is signed before any file moves. We never sign in to your SDS library, your ERP or a customer's supplier portal, and files that must stay in-house become look-alikes built with your reviewer.

// Before it starts

Settled before the first request is copied

These documents carry your company's name, so the owner decides the terms up front.

Document request test termsOwner signs off
Your reviewer
Named by the owner, usually the regulatory affairs or quality manager
Documents in scope
SDSs, COAs, regulatory statements, or a subset
Success criteria
Written and agreed, including how a marked request is scored
Sample
Chosen by your reviewer, with repackaged and private-label products in it
Final word on any rule
Your regulatory staff and counsel, wherever a draft differs
Price
A range for running the job live
NDA
Signed before any request or file is shared

// How it's judged

Each draft reply beside the one your team sent

Request by request
Every attachment traced
On the same 20 to 30 requestsWhat your team sentThe AI draft
Every document and question in the request foundScored on your requestsScored on your requests
SDS at the current revision for the right producer and packageScored on your requestsScored on your requests
Canadian ship-tos sent the sheet in English and FrenchScored on your requestsScored on your requests
COA lot matched to the lot that shippedScored on your requestsScored on your requests
COA results checked against the customer's own limitsScored on your requestsScored on your requests
Statements current, signed and for the right productScored on your requestsScored on your requests
Requests left for a person, and the reasonScored on your requestsScored on your requests
Blank until it runs. Nothing appears in these cells before your own requests have been through the test.Your reviewer marks each row and makes the call.

// After a yes

About 30 days on incoming requests

Once your reviewer says yes against the success criteria, new requests get a drafted reply for about 30 days.

A qualified person on your team approves every reply before a customer or a portal sees it, and every signature stays theirs. A new SDS revision from a producer joins the files the drafts draw on only after your team approves it.

The next job waits for its own decision and its own price.

// What could come next

Possible next jobs, in order

Ideas to check with you
Priced one at a time
  1. 01

    Incoming COA checks

    Producer COAs read as each lot is received and compared with the limits of every customer whose orders are waiting on it.

    Next
  2. 02

    Hazmat order entry

    Customer POs drafted as orders with the package, shipping description and ship-via your rules allow, for a rep to check.

    Then
  3. 03

    SDS revision mailings

    When a producer revises a sheet, a list of the customers whose next shipment must carry the new one, with the send drafted for your team.

    After that
  4. 04

    Customer quality questionnaires

    Supplier surveys answered from your approved quality policies, for your quality manager to review and sign.

    Later

// One hard limit

The AI never authors an SDS, certifies a COA or signs a statement.

It finds, checks and attaches what your team has already approved, and lists what is missing. Writing or revising an SDS, classifying a hazard, releasing a lot and signing any regulatory statement stay with qualified people on your team or the producer. The test works from copies, nothing reaches a customer, and nothing on this page is legal or regulatory advice.

This job carries its own price: a range before the proof of concept, a fixed figure before you sign.

What moves the range: requests per month, how many producers and private-label products your library covers, and how many requests arrive as questionnaires or CMRT files.

// Questions

Questions from regulatory and quality teams

Can the AI write an SDS for a product we repackage?
No. Writing an SDS means classifying hazards, and that stays with your regulatory staff or the producer. The draft attaches the sheet your team approved for that package and marks any product with none on file.
What if a customer asks for a statement we have never issued?
The draft leaves it unanswered and says which product and rule the customer asked about. A qualified person on your team decides whether to issue one and signs it; the AI never writes statement wording from scratch.
How does it know which COA goes with a delivery?
From the lot numbers on the packing slip or bill of lading in the request, matched to the COAs you send. When a delivery carried two lots it attaches both, and when no certificate matches, the request goes to your quality team.
Our customers send CMRT spreadsheets and portal forms. Can it fill them in?
It drafts the answers from your signed conflict minerals declarations and shows the source of each one. The test never logs in to a customer's portal, so copies or screenshots of the forms are enough.
Will it tell us whether a product needs a Prop 65 warning?
No. It attaches the statement your company signed and checks its date against the list updates your team gives us. Whether a product needs a warning stays with your regulatory staff and counsel.
Rob Eason

Rob Eason, founder

// Book a call with Rob

Bring a month of document requests.

A half-hour with Rob: your company and role, which requests take the biggest share of your team's week, and about how many arrive in a month. Send no SDSs, COAs or statements until the NDA is signed.

  • Co-owned a 60-employee financial services firm and sold his share to his partner.
  • Ran GOSO Technologies, a Boston solar company rated 5/5 across 24 Google reviews.
  • 5/5 across 83 reviews in HighLevel's Certified Admin Directory.
  • 4.3/5 from 6 Google reviews of Massmarket AI.
  • Every directory and Google review, critical ones included, is shown word for word at massmarket.ai/reviews.
  • Takes every proof-of-concept call himself.