AI for HVAC distributors, tested on claims your counter already filed.

Manufacturers send warranty parts through you. Goodman's published limited warranty for its GSX and GSZ outdoor units tells the homeowner that, to receive a replacement part, a licensed contractor must bring the defective part to a Goodman distributor. ICP's current certificate requires a licensed dealer or contractor to install the unit and do the warranty work, and has defective parts returned to the distributor through a servicing dealer for credit. So the claim starts at your counter, often at the height of cooling season, with a contractor who wants the part now.

That makes warranty an easy job to test fairly. Every claim your desk filed came back credited, cut or denied, so each AI draft can be set beside the claim your clerk wrote and the answer the factory gave. The sample is already sitting in your files, and your reviewer can pick the hard ones: no registration, no install date, a unit installed at a business on a homeowner's warranty.

Compliance comes second because the rules move. This trade's association, HARDI, counts wholesalers, supplier manufacturers and independent manufacturers' representatives among its members, and it went to court over refrigerant rules. In June 2023 the D.C. Circuit, in a case HARDI brought, vacated EPA's QR-code tracking and refillable-cylinder requirements for HFCs, and EPA took them out of the regulations in September 2024. The equipment rules changed again in 2026.

Your branches also carry two generations through the A2L changeover: equipment and refrigerant for R-410A systems already in homes, and new systems on R-454B or R-32. EPA's 2026 rule noted that while there was enough R-454B overall in 2025, getting it to contractors in service cylinders was hard, and some regions ran short. A test on finished sales shows what each record should have captured before the next change arrives.