// HOA and condo management · One job
HOA violation letters, drafted from inspection notes and photos for your manager to sign.
One enforcement job for community association management companies. AI reads an inspector's notes and photos, finds the rule in that community's documents, picks the step in its enforcement ladder and drafts the letter. Your reviewer compares each draft with the letter your manager actually sent.
- Past inspections
- 20 to 30
- Letters mailed by the AI
- None
- Fines decided
- None
// The one job
The inspection is done. The letters are drafted.
After a drive-through, the inspector's app or clipboard holds a list of lots and conditions: trash cans in view, a boat in a driveway, peeling trim, a fence nobody remembers approving. Back at the office a manager checks each against that community's declaration and rules, looks up the lot's history to see which letter is due, sets a cure date, attaches a photo and mails it.
For the test, AI does that from copies of inspections your team already wrote up. It drafts each letter: the condition in plain words, the section it breaks, the step, the cure date or hearing notice, the fine from that community's schedule and the photo. We call it the sandbox. No letter is mailed.
for signature
// What makes it hard
Why a violation letter goes wrong
Notes are shorthand; a letter has to be exact. It names the condition, the lot and the section of that community's documents it breaks, and says what fixes it. Arizona's section 33-1803 lets an owner answer a notice by certified mail within 21 calendar days; the association then has 10 business days to send the provision violated, the date observed, the first and last name of each person who observed it and how to contest. So the draft keeps the inspector's name and date with every finding, and marks notes that point to no rule.
Which letter is due depends on the lot's history. Most companies run a ladder: courtesy notice, second notice, hearing notice, fine letter. Texas's section 209.006 requires notice before a fine that describes the violation, gives a reasonable cure period when it is curable and no threat to health or safety, offers a hearing if asked for within 30 days, and mentions servicemembers' protections. It counts parking, maintenance and a barking dog as curable, fireworks and removed landscaping as not, and a repeat within six months may skip the notice. The draft picks the step from the history and shows why.
Some letters should never go out. Florida's section 720.305 bars fines for garbage cans at the curb within 24 hours of collection, and for holiday decorations unless they stay up more than a week after written notice. Section 720.3045 protects items that can't be seen from the frontage, a neighboring lot, common area or a community golf course, boats, RVs and vegetable gardens among them. Before any fine, hearing notice goes out at least 14 days ahead, a committee of at least three people who are not officers, directors or staff hears it within 90 days, and a cure first ends it. The draft holds any letter these rules may block, and says which.
California fines come from the schedule. Section 5850 has each board adopt a schedule of monetary penalties and send it with the annual policy statement. The schedule in effect on the day of the violation controls, a per-violation cap set by statute has applied since AB 130 in 2025, and no late charge or interest may be added. Section 5855 calls for at least 10 days' written notice of the hearing, lets the owner cure before it, and requires a written decision within 14 days. The draft takes the fine from the schedule dated before the inspection.
Photos have to show the right lot. Vantaca's inspection app attaches dated photos to a violation, CINC Systems' manager app lets an inspector escalate a violation and see architectural requests on the spot, and AppFolio lists violation letters among its association features. The draft checks that the photo matches the lot in the letter, flags shots that may show a neighbor, and looks for an approved architectural request before calling a new fence unapproved. Your reviewer, usually the manager who signs these letters, will watch the section cited, the step and the letters held back.
// What you send
What we need from your community managers
20 to 30 written-up inspections
Inspection notes and photos from a few communities, each with the letter that went out from it. Include a second notice, a hearing notice and one your manager decided not to send.
Each community's rulebook
The declaration, rules and design guidelines for those communities, their fine schedules, and your enforcement policy or letter ladder.
Lot history and approvals
Open and closed violations on the sampled lots and any architectural approvals on file, exported from your system as they stand today.
NDA, then owner details out
Both sides sign the NDA before any inspection is copied. Black out owner names and mailing addresses; lot numbers stay so photos can be matched. If nothing may leave the office, we make look-alike inspections with your team.
// Before it starts
Settled by your company's owner up front
Your company's owner and Rob agree on these in writing before any inspection is copied.
- Reviewer
- The owner's pick, usually the community manager who signs enforcement letters
- Success criteria
- Written down: which letter fields count, and what a pass looks like
- Price
- A range for the live job
- Inspections
- Picked by your reviewer, held and escalated letters included
- NDA
- Signed before anything is copied
// How the test is judged
Letter by letter, against what your managers mailed
| Across your 20 to 30 inspections | The letter you sent | The draft |
|---|---|---|
| Condition tied to the right section of that community's documents | Filled in from your inspections | Filled in from your inspections |
| Letter step matches the lot's history | Filled in from your inspections | Filled in from your inspections |
| Cure date and hearing notice timed to your state and policy | Filled in from your inspections | Filled in from your inspections |
| Fine taken from the schedule in effect that day | Filled in from your inspections | Filled in from your inspections |
| Letters held for an exemption or an architectural approval | Filled in from your inspections | Filled in from your inspections |
| Photo matches the lot named in the letter | Filled in from your inspections | Filled in from your inspections |
| Minutes to turn one inspection note into a letter | Filled in from your inspections | Filled in from your inspections |
// After a yes
The next inspection cycle, every letter signed
Once your reviewer agrees, the job runs on live inspections for about 30 days, in the communities you pick.
Every draft waits for a community manager to correct it, sign it and mail it, and held letters go to that manager with the reason. Hearings, fines and owner calls stay with your team and the board. No other job is added that month.
// Later, ranked
Where violation letters lead
- 01Next
Architectural review letters
Approval, conditional approval and denial letters drafted from the application and the design guidelines, for the committee to sign.
- 02Then
Hearing packets
For each scheduled hearing, the notices sent, photos, lot history, the rule and the owner's reply, gathered in one file for the committee.
- 03After that
Resale certificates
The open-violation answers on estoppel and resale certificates, taken from the same log these letters keep current.
// By system
This job in the software you run
// One hard limit
No fines decided, no letters mailed.
The AI never decides that a violation happened, sets or waives a fine, schedules or rules on a hearing, or sends anything to an owner or occupant. It writes no collection or delinquency letters. Each draft goes to your manager, who signs and sends it under the community's own policy.
Priced on its own. You get a range before the proof of concept and a fixed price before you sign.
The range depends on how many violation letters your managers send in a month and how many communities' rulebooks they cover. Rob gives it on the call.
// Questions
Violation letter questions
Our software already prints violation letters from templates. What does this add?
Can it draft from photos alone?
Does it follow our state's notice and hearing rules?
What about rented homes and owners who live elsewhere?
Who should our reviewer be?

Rob Eason, founder
// Book a proof-of-concept call
Bring one inspection cycle and the letters it produced.
A 30-minute call with Rob. Expect questions about your company and role, the job you want tested, and roughly how many violation letters your managers send in a month. Keep inspections and photos in-house until the NDA is signed.
- Co-owned a 60-employee financial services firm and sold his share to his partner.
- Ran GOSO Technologies, a Boston solar company rated 5/5 across 24 Google reviews.
- 5/5 across 83 reviews in HighLevel's Certified Admin Directory.
- 4.3/5 from 6 Google reviews of Massmarket AI.
- Every directory and Google review, critical ones included, is shown word for word at massmarket.ai/reviews.
- Takes every proof-of-concept call himself.
