// HOA and condo management · One job
HOA resale certificates and estoppel letters, drafted from the association's records for your manager to sign.
One job for the desk that answers title companies and closing agents when a home sells. AI reads the order, finds the lot and its association, and drafts the certificate on your state's form: open violations, approvals, lawsuits, insurance and fees, each answer tied to a record. Your reviewer checks the drafts against certificates your team already issued.
- Issued certificates
- 20 to 30
- Logins to any order portal
- None
- Balance lines drafted
- None
// The one job
An order comes in. The certificate is drafted.
A home goes under contract and the closing agent orders the association's paperwork, often through a portal such as HomeWiseDocs or CondoCerts, sometimes by email with only a street address. Your resale desk matches it to a lot and an association, pulls the governing documents, budget and insurance, checks the violation log and the minutes, and fills in the state's form before the deadline.
For the test, AI does that on copies of orders your team already filled. It drafts the certificate: the association and any master association, the regular assessment and how often it falls due, approved special assessments, open violations, transfer approvals, lawsuits, insurance and fees, each with its source record. This step is the sandbox. Every line about what the seller owes stays blank.
for signature
// What makes it hard
Why a resale certificate is more than a form
Four states, four names, four clocks. Florida calls it an estoppel certificate and gives the association 10 business days; it stays good for 30 days if handed over or sent electronically and 35 days if mailed. Texas wants a resale certificate within 10 business days, prepared no more than 60 days before delivery, and an update within 7 business days if the original requester asks within 180 days. California's section 4530 allows 10 days from the request for the documents section 4525 lists, with a fee estimate on the section 4528 form first. Virginia's Resale Disclosure Act allows 14 days, after which the certificate is deemed unavailable. The draft sets each due date from the request date and the state.
Most of the questions are not about money. Florida's form asks whether a violation notice is open in the official records, whether the board must approve the transfer and has, whether a right of first refusal exists, and which other associations the parcel belongs to. Texas wants the style and cause number of any pending lawsuit, government notices of health or housing code violations, and whether the restrictions allow foreclosure of the association's lien. California adds any unresolved notice of violation and the latest balcony and deck inspection report under section 5551. Virginia's certificate goes on the Common Interest Community Board's form, supporting documents in the statute's order, from flag, solar and sign rules to the annual report filing number.
A wrong answer can bind the association. Under Florida's section 720.30851, the association gives up any right to collect more than the certificate states from someone who relies on it in good faith. It may send an amended certificate at no charge, and if it misses the 10 business days it may charge no fee. So the draft names the record behind each answer: a meeting's minutes, the violation entry, the insurance declarations page.
Fees follow their own rules. Florida sets a cap by statute, adjusted every five years for inflation and published by its Department of Business and Professional Regulation, with an added fee for delivery within 3 business days. California wants each document's fee itemized, based on actual cost and never bundled with other charges. The draft fills fee lines from your contract's schedule and flags anything not on it. It never sets a fee.
Orders rarely match your records cleanly. A street address may point to a lot in both a master and a neighborhood association, each with its own certificate and fees. Texas lets the association ask for evidence of the buyer's right to the property first; Virginia bars it from requiring the buyer's name. The draft lists each association it matched and why, and marks orders it could not match.
// What you send
What we need from your resale desk
20 to 30 issued certificates
Certificates your team already delivered, each with the order it answered, across several associations. Include a rush order, an amended certificate and a lot inside a master association.
The records behind them
What your desk pulled for those orders: governing documents, budget, insurance certificates, the violation log, transfer approval and first-refusal files, the lawsuit list and recent minutes.
Your forms and fee schedule
Your template or each state's form, the resale fee schedule your management contract sets, and how and when your desk delivers.
NDA, then names and balances out
We both sign the NDA before a single certificate is copied. Black out seller and buyer names and strip the balance, payoff and collection lines, or we build look-alike files together.
// Before it starts
What your company's owner settles first
These are decided in writing before the first order is copied.
- Reviewer
- The owner's pick, usually the resale coordinator or the manager who signs certificates
- Success criteria
- Written: which answers must match, and what counts as a pass
- Price
- A range for running resale orders live
- Sample
- Chosen by your reviewer, rush and amended orders in
- NDA
- Signed before any file moves
// How the test is judged
Certificate by certificate, against what your desk issued
| Across your 20 to 30 orders | The certificate you issued | The draft |
|---|---|---|
| Due date set from the request and the state | Filled in from your certificates | Filled in from your certificates |
| Association and any master association matched to the lot | Filled in from your certificates | Filled in from your certificates |
| Open violations and transfer approvals match your records | Filled in from your certificates | Filled in from your certificates |
| Lawsuits, insurance and transfer fees answered | Filled in from your certificates | Filled in from your certificates |
| Each answer traced to its source record | Filled in from your certificates | Filled in from your certificates |
| Balance lines left blank for your team | Filled in from your certificates | Filled in from your certificates |
| Minutes to prepare one certificate | Filled in from your certificates | Filled in from your certificates |
// After a yes
About 30 days of live orders, each one signed by your team
With your reviewer's yes, new resale orders for the associations you choose run through the job for about 30 days.
Each draft waits for your resale coordinator or manager to fill the balance lines, sign it and deliver it through the portal or channel you use today. The AI never posts a certificate or answers a closing agent. No second job starts that month.
// Later, ranked
Where resale certificates lead
- 01Next
Condo questionnaires for lenders
Fannie Mae's Form 1076 or Freddie Mac's Form 476, and their short versions, answered from the same records the certificates use, with financial answers left to your accountant.
- 02Then
Violation letters
Inspection notes turned into letters on the same violation log the certificates read, so an open item shows the same way on both.
- 03After that
New owner welcome packets
After closing, the buyer's packet of rules, assessment schedule and contacts, drafted from the certificate your team already signed.
// By system
This job in the software you run
// One hard limit
No account balances.
The AI never writes, sums or estimates what an owner owes: no paid-through date, assessment or fine balance, payoff or demand figure, collection status or attorney referral. Those lines leave the draft blank and marked, and your team fills them from the ledger. Nothing reaches a buyer, seller, lender or title company from the AI.
Priced on its own. You get a range before the proof of concept and a fixed price before you sign.
The range depends on how many resale orders you fill each month and how many states and associations they span. Rob gives it on the call.
// Questions
Resale certificate questions
Our association software already produces resale documents. What is left for AI?
Which states can it handle?
Will it fill in what the seller owes?
How does it handle rush orders?
Our orders come through HomeWiseDocs or CondoCerts. Does that work?

Rob Eason, founder
// Book a proof-of-concept call
Bring the last 30 certificates your desk issued.
Thirty minutes with Rob. He'll ask about your company and your role, the job you want tested, and how many resale orders your desk fills in a typical month. Hold every certificate until the NDA is signed.
- Co-owned a 60-employee financial services firm and sold his share to his partner.
- Ran GOSO Technologies, a Boston solar company rated 5/5 across 24 Google reviews.
- 5/5 across 83 reviews in HighLevel's Certified Admin Directory.
- 4.3/5 from 6 Google reviews of Massmarket AI.
- Every directory and Google review, critical ones included, is shown word for word at massmarket.ai/reviews.
- Takes every proof-of-concept call himself.
