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One job · Three industries

// Renewal management · By industry

Renewal management for commercial policies, group benefit plans and monitoring agreements.

A commercial package nearing expiration, an employer's medical and dental coming up on a new plan year, a monitoring agreement about to roll into another term. In each of the three industries below, someone gathers what was agreed last time, finds what changed and watches a notice date before anyone decides anything. Each card below links to the page written for that desk. The test is the same on all three: a free AI proof of concept on 20 to 30 renewals your team already worked, scored by your own reviewer. It prepares. It never renews, binds, quotes or sends a notice.

Book a proof-of-concept call30 minutes with Rob
Renewal test termsAll three cards
Past renewals
20 to 30 your team already worked
Answer key
The file, comparison or billing your team built
Renewed, bound or sent by the AI
Nothing
Your reviewer
Named by the owner before day one
Before any copy moves
An NDA

// Across the three

Four things every renewal file holds

The same four parts on every desk. A renewal file holds the terms that are expiring, what changed during the term, the date by which someone has to act, and the notices owed or received along the way. An account manager's file, an analyst's side-by-side and a billing lead's recurring lines are each built from those four. Every one your team finished is the answer key here: our draft beside your team's version, judged by the reviewer the owner names before anything starts.

The other side keeps a clock too. In New York, Insurance Law section 3426 has an insurer mail or deliver notice of nonrenewal, or of a renewal on changed terms, to the first-named insured and to the agent or broker, at least 60 and no more than 120 days before most covered commercial policies expire, and a notice that arrives late can keep coverage running on the expiring terms. Group health insurance works the other way round. Under 45 CFR 147.106, an issuer has to renew a group's coverage at the plan sponsor's option, apart from listed reasons such as unpaid premium, fraud or broken participation and contribution rules. It may change the coverage only at renewal, and it must give 90 days' notice before dropping a product and 180 before leaving a market. So a careful file records which notices came in, from whom and on what date, beside the terms they changed.

Some contracts don't renew; they extend. A federal services contract can be written as a base period plus option periods. The standard clause, FAR 52.217-9, lets the government extend the term by written notice within a window the contract sets, after a preliminary notice of intent that commits it to nothing, sent 60 days before expiration unless the contract names another number. Under FAR 17.204, the base and option periods of a services contract generally can't run past five years without agency approval, a limit that doesn't apply to information technology contracts. Many commercial agreements instead roll over unless someone cancels in time. Either way, the draft lists every period and every date the contract names, in the contract's own words.

A price change needs its source shown. An agreement may raise the rate at renewal by a fixed step or by an index. Where the index is the Consumer Price Index, the Bureau of Labor Statistics' guidance on escalation says the CPI-U is the one most escalation agreements use outside blue-collar cost-of-living adjustments, recommends the U.S. City Average, and calls seasonally adjusted figures inappropriate for escalation because they can be revised for up to five years after release. BLS also says it can't write contract wording for anyone. So the draft reads the index, the month and any cap the agreement names, shows its arithmetic beside the increase your team applied, and leaves wording questions to whoever signed. On the insurance and benefits cards the rates come from carriers instead, and the draft only carries them across.

Renewal rules keep moving, so the draft lists and your people decide. Some states regulate automatic renewals between businesses, and the federal picture has shifted: the FTC's 2024 amendments to its negative option rule reached business customers as well as consumers, until the Eighth Circuit vacated them on July 8, 2025. None of these tests decides which law applies. The draft names the clause, the governing law the document states and the dates, and your compliance lead or counsel takes it from there; none of this is legal advice. What differs from card to card is who acts on the file: a licensed account manager choosing markets, a licensed broker recommending plans, a billing lead keying lines and sending notices. On all three, the proof of concept prepares the file and stops there.

// How it runs

From finished renewals to a live month

  1. Step 01

    Renewals your team already worked

    Once the NDA is signed, send 20 to 30 renewals from the last cycle or two, each with the expiring paperwork and what your team made from it: the renewal file, the comparison or the billing setup. Nobody signs in to your agency system, a carrier or enrollment portal, your billing software or a monitoring center. Personal details and site security details come out first, and if copies can't leave the office, we build look-alikes with your reviewer.

  2. Step 02

    One reviewer, criteria in writing

    Your company's owner picks one reviewer, usually whoever builds these renewals today, and settles two things with us in writing: what counts as a pass, and the price range if the job goes live. The reviewer then sets each draft beside your team's version, account by account.

  3. Step 03

    About 30 days on renewals coming due

    After a yes, renewals entering your window get drafts for about 30 days. A licensed person or your billing lead checks each one and does everything that reaches a carrier, an employer or a customer. Another job starts only after this one is running.

Priced per job: a range before the proof of concept, a fixed price before you sign.

Two counts set the range on any renewal desk: how many renewals come due a month, and how many arrive with changed terms, rates or markets to compare.

// Questions

Renewal management questions

Which page fits our renewals?
The one that matches what renews. Commercial policies your agency renews with carriers belong on the insurance agency page, group plans you renew for employers on the benefits broker page, and monitoring, service or cloud agreements your customers renew with you on the RMR contracts page. An agency with a commercial desk and a benefits desk tests one of them first.
Is this renewal management software?
No. Agency systems, benefits platforms and recurring billing software already track renewal dates, and you probably run one. This is a free test that comes before you buy anything: your own past renewals, scored by your own reviewer against what your team actually did.
Will the AI renew a policy, bind coverage or send a renewal notice?
No, on any of the three cards. It reads copies and drafts the file, the comparison or the billing lines. Renewing, binding, quoting to a customer, choosing a market or plan and sending any notice stay with your licensed staff and your billing lead, in the live month as in the test.
Does it decide whether a renewal law applies to an agreement or policy?
No. It lists the clause, the dates and the governing law the document names, plus any state rule your reviewer asks it to track. Whether a law applies, and whether a notice meets it, is a question for your compliance lead or counsel.
Do you need logins to our systems or to carrier portals?
No. The test uses copies and exports already in your files, such as loss runs, rate exhibits, license reports and monitoring account lists. If a yes follows, the way approved drafts get into your systems for the live month is settled, and priced, before anything is signed.
Which renewals should go in the sample?
An ordinary cycle, awkward ones included: a renewal whose terms changed, one that moved carriers or plans, one with a rate increase and one where a notice or document arrived late. Your reviewer chooses them, and the hard ones tell you the most.
Rob Eason

Rob Eason, founder

// Book a proof of concept call

Test it on the renewals your team closed last cycle.

A 30-minute call with Rob. Tell him your company and role, which renewals you'd test, and about how many come due each month. Keep policies, census files and agreements with you until the NDA is signed.

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