// Renewal management · By industry
Renewal management for commercial policies, group benefit plans and monitoring agreements.
A commercial package nearing expiration, an employer's medical and dental coming up on a new plan year, a monitoring agreement about to roll into another term. In each of the three industries below, someone gathers what was agreed last time, finds what changed and watches a notice date before anyone decides anything. Each card below links to the page written for that desk. The test is the same on all three: a free AI proof of concept on 20 to 30 renewals your team already worked, scored by your own reviewer. It prepares. It never renews, binds, quotes or sends a notice.
- Past renewals
- 20 to 30 your team already worked
- Answer key
- The file, comparison or billing your team built
- Renewed, bound or sent by the AI
- Nothing
- Your reviewer
- Named by the owner before day one
- Before any copy moves
- An NDA
// By industry
What comes due, and what the file has to show
Insurance agencies: the commercial renewal file
- The draft works from the current policy and every endorsement, not last cycle's submission, so a mid-term addition can't fall out.
- Exposure questions follow each line's rating basis, and each carrier's loss run is summarized with its valuation date.
- Commercial accounts only. Markets, limits and coverage advice stay with your licensed staff.
Benefits brokers: the renewal side-by-side
- Carrier renewals and competing quotes are laid out in your own renewal spreadsheet, rated by tier or by member age.
- Plan design changes are listed, and every quote keeps its conditions, declines and expiry date next to its price.
- Names leave the census first, and no health information enters the test.
Security integrators: monitoring, service and cloud agreements
- Each signed agreement is read into draft recurring lines with their term, renewal, notice and rate increase dates.
- Those lines are compared with the monitoring center's account list and your cloud license reports.
- Call lists and passcodes come out of the copies, and no renewal notice goes to a customer.
// Across the three
Four things every renewal file holds
The same four parts on every desk. A renewal file holds the terms that are expiring, what changed during the term, the date by which someone has to act, and the notices owed or received along the way. An account manager's file, an analyst's side-by-side and a billing lead's recurring lines are each built from those four. Every one your team finished is the answer key here: our draft beside your team's version, judged by the reviewer the owner names before anything starts.
The other side keeps a clock too. In New York, Insurance Law section 3426 has an insurer mail or deliver notice of nonrenewal, or of a renewal on changed terms, to the first-named insured and to the agent or broker, at least 60 and no more than 120 days before most covered commercial policies expire, and a notice that arrives late can keep coverage running on the expiring terms. Group health insurance works the other way round. Under 45 CFR 147.106, an issuer has to renew a group's coverage at the plan sponsor's option, apart from listed reasons such as unpaid premium, fraud or broken participation and contribution rules. It may change the coverage only at renewal, and it must give 90 days' notice before dropping a product and 180 before leaving a market. So a careful file records which notices came in, from whom and on what date, beside the terms they changed.
Some contracts don't renew; they extend. A federal services contract can be written as a base period plus option periods. The standard clause, FAR 52.217-9, lets the government extend the term by written notice within a window the contract sets, after a preliminary notice of intent that commits it to nothing, sent 60 days before expiration unless the contract names another number. Under FAR 17.204, the base and option periods of a services contract generally can't run past five years without agency approval, a limit that doesn't apply to information technology contracts. Many commercial agreements instead roll over unless someone cancels in time. Either way, the draft lists every period and every date the contract names, in the contract's own words.
A price change needs its source shown. An agreement may raise the rate at renewal by a fixed step or by an index. Where the index is the Consumer Price Index, the Bureau of Labor Statistics' guidance on escalation says the CPI-U is the one most escalation agreements use outside blue-collar cost-of-living adjustments, recommends the U.S. City Average, and calls seasonally adjusted figures inappropriate for escalation because they can be revised for up to five years after release. BLS also says it can't write contract wording for anyone. So the draft reads the index, the month and any cap the agreement names, shows its arithmetic beside the increase your team applied, and leaves wording questions to whoever signed. On the insurance and benefits cards the rates come from carriers instead, and the draft only carries them across.
Renewal rules keep moving, so the draft lists and your people decide. Some states regulate automatic renewals between businesses, and the federal picture has shifted: the FTC's 2024 amendments to its negative option rule reached business customers as well as consumers, until the Eighth Circuit vacated them on July 8, 2025. None of these tests decides which law applies. The draft names the clause, the governing law the document states and the dates, and your compliance lead or counsel takes it from there; none of this is legal advice. What differs from card to card is who acts on the file: a licensed account manager choosing markets, a licensed broker recommending plans, a billing lead keying lines and sending notices. On all three, the proof of concept prepares the file and stops there.
// How it runs
From finished renewals to a live month
- Step 01
Renewals your team already worked
Once the NDA is signed, send 20 to 30 renewals from the last cycle or two, each with the expiring paperwork and what your team made from it: the renewal file, the comparison or the billing setup. Nobody signs in to your agency system, a carrier or enrollment portal, your billing software or a monitoring center. Personal details and site security details come out first, and if copies can't leave the office, we build look-alikes with your reviewer.
- Step 02
One reviewer, criteria in writing
Your company's owner picks one reviewer, usually whoever builds these renewals today, and settles two things with us in writing: what counts as a pass, and the price range if the job goes live. The reviewer then sets each draft beside your team's version, account by account.
- Step 03
About 30 days on renewals coming due
After a yes, renewals entering your window get drafts for about 30 days. A licensed person or your billing lead checks each one and does everything that reaches a carrier, an employer or a customer. Another job starts only after this one is running.
Priced per job: a range before the proof of concept, a fixed price before you sign.
Two counts set the range on any renewal desk: how many renewals come due a month, and how many arrive with changed terms, rates or markets to compare.
// Questions
Renewal management questions
Which page fits our renewals?
Is this renewal management software?
Will the AI renew a policy, bind coverage or send a renewal notice?
Does it decide whether a renewal law applies to an agreement or policy?
Do you need logins to our systems or to carrier portals?
Which renewals should go in the sample?

Rob Eason, founder
// Book a proof of concept call
Test it on the renewals your team closed last cycle.
A 30-minute call with Rob. Tell him your company and role, which renewals you'd test, and about how many come due each month. Keep policies, census files and agreements with you until the NDA is signed.
- Co-owned a 60-employee financial services firm and sold his share to his partner.
- Ran GOSO Technologies, a Boston solar company rated 5/5 across 24 Google reviews.
- 5/5 across 83 reviews in HighLevel's Certified Admin Directory.
- 4.3/5 from 6 Google reviews of Massmarket AI.
- Every directory and Google review, critical ones included, is shown word for word at massmarket.ai/reviews.
- Takes every proof-of-concept call himself.
