30-min call with RobBook a proof-of-concept call
Job 02 · RMR contracts

// Security integrators · The second job

Recurring billing and renewal dates, read from the signed agreement and checked against what's running.

RMR contracts, tested as a free AI proof of concept on 20 to 30 commercial agreements your team already set up. Each draft lists the recurring lines, the renewal and notice dates and the price changes the agreement allows, and your reviewer compares it with the billing your team built and the notices that went out.

Book a proof-of-concept call30 minutes with Rob
Past agreements
20 to 30
Notices sent by AI
None
System access
None

// The one job

A signed agreement in. Recurring lines and a renewal calendar out.

A commercial agreement for monitoring, inspection, service or a cloud subscription names the services, the sites, the monthly or annual charge, the term, how it renews and what notice either side owes. Someone in billing reads it, sets up the recurring lines, enters the renewal and rate increase dates, and months or years later has to remember the renewal notice.

In the proof of concept, AI does the reading from copies: it turns each service into a draft recurring line, sets out the term, renewal, notice and price change dates, and compares them with the monitoring center's account list and the license reports you export. Nothing is billed, sent or changed.

Signed agreementCommercial excerpt
Services
Term
Renewal clause
Rate change
ServiceSiteCharge
Illustration, not your agreement
Read, listed
and dated
Recurring linesDraft
Billing cycle
Renewal date
Notice by
Rate increase
LineCycleMatches
Illustration, not a real account

// Where it gets hard

What an RMR file has to get right

Renewal clauses carry their own notice rules. If an agreement falls under New York's General Obligations Law section 5-903, which covers contracts for service, maintenance or repair to real or personal property, its automatic renewal can't be enforced unless the provider sends written notice, in person or by certified mail, 15 to 30 days before the customer's deadline to cancel; renewal periods of a month or less are exempt. Wisconsin's section 134.49 reaches business service contracts. One that renews automatically for more than a month needs the renewal terms disclosed at signing, on a separate signed form or initialed in the contract, and where both the first term and the renewal run past a year, a reminder 15 to 60 days before the deadline, which may go on the first page of a monthly invoice in bold type of at least 12 points. Under both, a missed notice leaves the renewal clause unenforceable. The draft lists each agreement's state, clause and window; whether a law applies is your counsel's call.

Billing lives on the site and the system. In SedonaOffice, for example, cycle invoicing bills the active recurring lines on each customer's Site or System records, and the cycle report is checked before posting, because a wrong line means deleting the cycle, fixing the line and running it again. The Company Rate Change program's Recurring Renewal Dates method picks lines by their Renewal date, Rate Increase date and an optional Override percentage, then moves both dates forward, and an RMR Escalation code can attach a schedule of increases by renewal number. The draft fills those values from the agreement for your billing lead to check against what was keyed.

One customer, many buildings. SedonaOffice's Master Accounts group subaccounts, each with its own sites and systems, and each recurring line is flagged to bill the master or the subaccount; the help pages use a property management company and its tenants as the example. Invoice Groups hold lines billed on another schedule, such as in arrears. Canceling a customer stops all of its lines on the effective date, but one who drops monitoring and keeps service is handled line by line. The draft names the account, group and site for each service, in the agreement's own words.

Cloud terms don't follow the contract. Verkada licenses co-term to one expiration date for the whole organization, a weighted average of the licenses claimed, with each product weighted by its license MSRP, so adding cameras mid-term moves the date for every device. Genetec requires Genetec Advantage, its software maintenance agreement, on new Security Center systems, with coverage of one to five years. Where your agreement promises a cloud or software term, the draft compares it with the license report you export and flags the gap.

What your reviewer will watch: a service billed that the agreement doesn't list, an account at the monitoring center with no billing line, a line still billing after a cancellation, increases the agreement doesn't allow, renewal dates that drift from the signed term, and notice dates for states with renewal rules. Call lists, passcodes and zone details come out of the copies before they move, and the draft never needs them.

// What you send

What the test needs from your billing team

Commercial agreements
Redacted copies
01

20 to 30 signed agreements

Commercial monitoring, inspection, service and cloud agreements your team already set up, with amendments, renewals and cancellation letters. Include a few that renewed and one whose price changed.

02

What billing did with them

An export or screenshots of the recurring lines with their renewal and rate increase dates, and copies of the renewal notices that went out.

03

What is actually running

The account list from your monitoring center and the license reports from your cloud and software vendors, as exports, with call lists and passcodes taken out.

04

An NDA first, and redaction

Monitoring files describe how a customer's building is protected, so the NDA comes first and your reviewer approves every copy. If agreements can't leave your office, we build look-alikes with you.

// Before it starts

Agreed before any agreement moves

Three things are fixed first: who checks the drafts, what fails one, and which details stay behind.

Agreed up frontOwner signs off
Reviewer
Named by the owner. Usually the billing lead or whoever manages RMR.
Success criteria
Written first, including which missed dates or lines fail a draft
Price
A range for the live job, given up front
Agreements
Chosen by your reviewer, across monitoring, service and cloud
Kept out
Call lists, passcodes, zone lists and credentials
NDA
Signed before any agreement moves

// How it's judged

Agreements, compared line by line

Your setup beside ours
on the same agreements
Same 20 to 30 agreementsWhat your team set upThe proof of concept
Each listed service on a recurring lineFilled in on your agreementsFilled in on your agreements
Charge, cycle and billing accountFilled in on your agreementsFilled in on your agreements
Term, renewal and notice datesFilled in on your agreementsFilled in on your agreements
Rate increases the agreement allowsFilled in on your agreementsFilled in on your agreements
Monitoring accounts and licenses with no billingFilled in on your agreementsFilled in on your agreements
Notices due under state renewal rulesFilled in on your agreementsFilled in on your agreements
Nothing filled yet. The table stays empty until the drafts exist for your own agreements.Your reviewer scores each row against the criteria agreed first.

// After a yes

About 30 days on new agreements

After your reviewer's yes, the same job runs for about 30 days on agreements as they are signed, renewed or amended.

Your billing lead approves every recurring line and every notice before anything is keyed or sent, and nothing is canceled or changed without a person.

The live job's fixed price is settled before you sign. Whatever follows gets a price of its own, and monthly support begins when that job goes live.

// Later, one at a time

What could come next

Possibilities, ranked
Each after its own yes
  1. 01

    Accounts from acquired integrators

    A bought company's agreements, sites and recurring lines mapped onto your forms and billing setup before the accounts move over.

    Next
  2. 02

    Software support renewal quotes

    Renewal quotes for video and access control software support drafted from each site's license report, for your account manager to price.

    Then
  3. 03

    Low voltage estimating

    Bills of material and proposals drafted from bid sets and surveys, if estimating wasn't your first test.

    After that

// One hard limit

It never touches a live system or a credential.

Nothing in the proof of concept designs a system or chooses where devices go or what they cover, and nothing in it touches a live security system or a credential, or handles a client's site security details beyond the copies your reviewer approves. It logs in to no monitoring center, panel or cloud portal, sends no notice and changes no agreement's terms. How a building is protected stays with a license holder and the client.

Priced per job. You get a range before the proof of concept and a fixed price before you sign.

The range depends on how many agreements you bill, how many sites and systems they cover, and whether the monitoring is your own or a third party's.

// Questions

RMR contract questions

We resell monitoring from a third-party central station. Does that change the test?
No. Send the agreements your customers signed and the account list the monitoring center gives you. Where an agreement promises monitoring by a center listed to UL 827, Central-Station Alarm Services, the draft notes it so your reviewer can confirm the listing.
Will it send renewal notices or apply rate increases?
No. The draft lists the notice that is due, its window and the increase the agreement allows. Your billing lead decides what gets sent and keyed, in the live run just as in the test.
Can recurring inspection and test agreements be part of the set?
Yes. If you bill recurring inspection or testing on commercial systems you installed, include those agreements. The draft treats them like any other recurring line, tied to the site and system they cover.
Do you need our call lists or passcodes?
No, and they should be removed before anything moves. Matching billing to agreements needs the account number, the services and the dates, not how anyone responds to an alarm.
Does it decide whether New York's or Wisconsin's renewal rule applies?
No. It lists the clause, the customer's state and the windows those laws set, so your reviewer and counsel can decide. Other states may have rules of their own, so the draft also names the governing law where an agreement states one.
Rob Eason

Rob Eason, founder

// Book a proof-of-concept call

Bring a stack of signed agreements.

30 minutes with Rob. You'll be asked your company and role, the job you want tested, and roughly how many commercial agreements you bill each month. Keep agreements and account lists back until the NDA is signed.

  • Co-owned a 60-employee financial services firm and sold his share to his partner.
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