Welding equipment repair quotes, drafted from the bench ticket for your service manager.

A ticket starts at the counter: model and serial off the plate, the customer's complaint in their own words, and whether a gun, torch, cable or feeder came in with the machine. The technician adds what the bench showed and the parts it needs. Then somebody works out labor, looks up parts and prices, checks whether the machine is still in warranty and writes the quote, and while they're getting to it the customer's machine sits on your shelf.

For the test, AI reads copies of closed tickets and drafts a repair quote for each: model and serial fields, the complaint, the technician's findings, parts and labor lines with the source of each, warranty status exactly as the ticket or your records state it, and a list of what a person must decide. Your reviewer holds each draft against the quote your team actually sent.

Warranty runs by component. One maker's limited warranty, effective January 1, 2026, gives five years of parts and labor on original main power rectifiers, capacitors, stabilizers and transformers; three years on inverter power sources, PC boards and drive systems; one year on MIG guns, TIG torches and plasma cutting torches, or 90 days for industrial use; and 90 days of parts with no labor on replacement parts. That document applies only to serial numbers with a preface of NG or newer, and its clock starts at delivery to the original retail purchaser. Another maker's European statement starts at purchase, or at the date of manufacture when proof of purchase is missing. One ticket can carry lines with different answers, so the draft copies the status as stated and shows which statement it was read against.

Wear items and engines sit outside. The first warranty excludes contact tips, cutting nozzles, contactors, brushes and relays, though brushes and relays are covered on engine-driven machines, and engines and tires are warranted separately by their own manufacturers. The second names drive rolls, liners, wheels, contact tips, guide tubes and brushes as natural wear, and it's void if its maker or authorized facility finds non-original accessories or parts, an incorrect power supply or transport damage. The final call there belongs to the maker or that facility. The draft sets such lines apart and marks them for a person.

A claim needs the troubleshooting written down. Online claims under the first warranty have to describe the fault and the steps taken to diagnose it, claims missing what its service guide requires may be denied, and defects from unauthorized repair or improper testing are excluded. Transportation and freight stay with the customer. A technician's note that says replaced board tells a customer what they're paying for and tells a claims desk almost nothing, so the draft carries the findings as written and lists what the ticket leaves out.

The plate and the bench bring their own records. A rating plate on a recent power source should follow IEC 60974-1 and give the maker, supply requirements and performance. One plasma maker's service manual says its data plate carries two sets of ratings, its own from internal testing and the IEC ones, so the draft copies whichever set the ticket cites. IEC 60974-4:2025 gives test procedures for periodic inspection and for after repair, for power sources built to IEC 60974-1 or 60974-6, and says it doesn't cover new or engine-driven machines. OSHA's 29 CFR 1910.254(d)(9) has wet machines thoroughly dried and tested before use, and cables with damaged insulation or exposed conductors replaced. The draft notes whether the ticket records those items; none of this is legal or engineering advice.

What your reviewer reads for. Usually your service manager, your reviewer checks that model and serial match the write-up, that complaint and findings stayed apart and nothing was softened, that every part and labor line traces to the ticket or your price file, and that warranty says only what the ticket says. A repair-or-replace call on an older machine stays on the list of things a person decides.

If your reviewer says yes against the success criteria, new tickets go through the same drafting for about 30 days.

Your service manager reads and approves every quote before it posts anywhere or reaches a customer, and settles every open item, warranty status included.

You see a fixed price for that month before signing. Another job, if one comes after, is priced on its own.