30-min call with RobBook a proof-of-concept call
Job 02 · Payoffs and post-closing

// Title companies · The second job

Payoffs and lien releases, tracked from the commitment to the recorded release.

Every mortgage, judgment or tax lien your commitment says must go leaves a trail: a payoff letter before closing, a release after it. This tests whether AI can follow each lien to its recorded release and list what is still open, on redacted copies of 20 to 30 files you already closed.

Book a proof-of-concept call30 minutes with Rob
Closed files
20 to 30
Wire or bank details
None in the test
Who follows up
Your post-closing team

// The one job

A lien is paid at closing. A release has to follow.

Today a closer orders a payoff letter for each lien on the commitment's requirements, checks its good-through date and daily interest, and pays it from escrow at closing. Weeks later a post-closing processor is still waiting for the lender to record a release, satisfaction or reconveyance, chasing the ones that don't arrive, and clearing each requirement before the final policy goes out.

In the proof of concept, AI builds that tracker from the file. It lists every lien the commitment said must be paid or released, matches each one to its payoff letter and to the release later recorded, and marks the ones still open with the follow-up date your procedures set. Nothing goes to a lender, a servicer or a county recorder. Your reviewer, whoever runs post-closing, compares the tracker with what your team actually tracked.

Closed fileCommitment, payoffs, recordings
Requirements
Payoff letters
Recorded docs
Releases
LienPaid at closingRelease
Illustration, not a real file
Matched
and tracked
Release trackerFor post-closing
Lien
Payoff match
Release status
Follow-up due
InstrumentStatusNext step
Illustration, not a real tracker

// What makes releases hard

Paying the lien is the easy half

Payoff letters follow rules of their own. On a consumer loan secured by a dwelling, Regulation Z gives the servicer no more than seven business days after a written request to send an accurate payoff statement, with only a reasonable time required for loans in bankruptcy or foreclosure, reverse mortgages and shared appreciation mortgages. Florida's statute calls the letter an estoppel letter, gives the servicer 10 days, requires an itemized balance with daily interest where it applies, and lets a corrected letter received by 3 p.m. at least one business day before payment replace the earlier one. So the tracker keeps each letter's date, its good-through date and whether a newer letter replaced it, with the wire instructions blacked out before we see it.

Release deadlines differ by state, and each clock starts on a different day. Florida gives the mortgagee 60 days after full payment to record a release and send it to the owner. Wisconsin gives a secured creditor 30 days to submit a satisfaction, then lets a title insurance company, acting directly or through an authorized agent, serve as satisfaction agent on residential property: after notifying the creditor, it may record an affidavit of satisfaction if 30 more days pass with nothing recorded, signed by two of its authorized employees. The tracker counts from the dates your procedures name and never decides that a lender is late or that an affidavit is due.

Finding who has to sign is often the slow part. The lender on the recorded mortgage may no longer hold or service it, so the tracker lists every assignment the search showed and notes when the security instrument carries a MERS Mortgage Identification Number. For loans registered with MERS, its free ServicerID service names the current servicer from the property address or that number, and your processor runs the lookup, not us. A credit line needs one more step: Wisconsin's statute lets the satisfaction notice travel with a notice to terminate a line of credit or future advances, and the tracker marks every line with no termination request in the file.

Not every lien is a mortgage, and each kind has its own paper. A paid judgment needs a recorded satisfaction, and Florida gives the creditor 60 days after full payment to record and send one. A federal tax lien comes off a property being sold through a certificate of discharge, and IRS Publication 783 asks that Form 14135 go in at least 45 days before the sale; once a tax debt is paid, the IRS says it releases the lien within 30 days. The tracker gives each lien its own line, the document that clears it and the clock that applies.

Your own recordings belong on the same list. ALTA's Best Practices ask agencies to send documents for recording within two business days of the later of settlement or receipt, track delivery and receipt, deal with rejections promptly and confirm each document actually recorded. So the deed and the new mortgage sit beside the old releases, each with its recording data once it appears. Your reviewer will look for a release recorded against the wrong instrument, a partial release read as a full one, a satisfaction signed by a lender that had already assigned the loan, and a requirement marked cleared with nothing recorded behind it.

// What you send

One closing, and everything recorded after it

Redacted copies only
Bank details removed first
01

20 to 30 closed files

Files closed long enough ago that the releases should have recorded. Mix refinances and sales, and include a few where a release came late, came wrong or never came.

02

The commitment and the payoffs

Each commitment with its requirements as marked at closing, and every payoff letter as it arrived, with wire instructions, account numbers and routing numbers blacked out before it leaves.

03

What recorded afterward

The releases, satisfactions, reconveyances and discharge certificates that recorded, and your post-closing log or tracking sheet for the same files. The log is the answer key.

04

NDA first, no money records

The NDA is signed before anything moves, and nobody on our side logs in to your production system, your bank or a recorder's site. Settlement statements and disbursement records stay with you. Files that can't leave become look-alikes with your reviewer.

// Before it starts

Settled before the first file moves

Four points are decided with the owner first, in writing.

Before the proof of conceptAgreed with the owner
Reviewer
Named by the owner. Often the post-closing lead or the processor who chases the most releases.
Success criteria
Which liens the tracker must catch, and when an item counts as open
Sample
Picked by your reviewer from closed files, redacted
Price
A range for the live job

// How the tracker is judged

Your post-closing log against the tracker

Lien by lien
across every file in the sample
Across the 20 to 30 filesYour post-closing logThe AI tracker
Every lien the commitment required paid or releasedFilled in on your filesFilled in on your files
Payoff letter matched, with its good-through dateFilled in on your filesFilled in on your files
Release matched to the right recorded instrumentFilled in on your filesFilled in on your files
Open releases listed with a follow-up dateFilled in on your filesFilled in on your files
Credit lines with no termination request flaggedFilled in on your filesFilled in on your files
Requirements marked cleared with nothing recorded behind themFilled in on your filesFilled in on your files
No results exist yet. Each cell waits for the test to run on files your team already closed.Your reviewer scores the tracker, and that score decides.

// After a yes

About 30 days on newly closed files

Once your reviewer agrees, files closing over the next 30 days or so go on the tracker the day they close.

Your post-closing team does every follow-up. The AI never contacts a lender, servicer, recorder, buyer, seller or underwriter, never reads or repeats wire instructions, never handles funds or confirms an amount to send, and never clears a requirement. A licensed person decides when a lien is released and when the final policy can issue.

Your reviewer scores the live tracker against the same written criteria the test used.

// Later, in order

What could follow release tracking

Ideas to rank with you
Each starts after the last is live
  1. 01

    Final policy production

    Once every release has recorded, the commitment's requirements and exceptions carried into a draft owner's or loan policy for the examiner to check.

    Next
  2. 02

    Recording rejections

    Rejection notices from county recorders read and matched to the document and the correction needed, for your recording clerk to fix and resend.

    Then
  3. 03

    Commercial survey review

    Easements and covenants on the commitment compared with the surveyor's notes, so survey exceptions are settled before closing day.

    After that

// One hard limit

Nothing is paid, sent or released by the AI.

The tracker works from redacted copies and produces a list, nothing more. No commitment or policy is issued or signed by it, no question of insurability or of an exception is settled by it, no funds or wire instructions pass through it, and no buyer, seller, lender or underwriter hears from it. Personal information and bank details are removed before any file arrives. Your licensed staff make every decision.

Priced per job: a range before the test, a fixed price before you sign.

We set the range during the call, after hearing how many files your agency closes in a month and how many releases are still open at any one time.

// Questions

What post-closing teams ask

Do you need the wire instructions on our payoff letters?
No, and we would rather not see them. Black out wire instructions, account numbers and routing numbers before a letter leaves your office. The tracker needs only the lender, the loan it pays, the letter's date and its good-through date.
Will it contact lenders or servicers to chase releases?
Never. It lists which releases are open, which servicer the file points to and when your procedures say to follow up. Every call, email and letter to a lender stays with your processor.
Can it record an affidavit of satisfaction where our state allows one?
No. Statutes such as Wisconsin's let a title insurance company act as satisfaction agent on residential property after notice and a waiting period. Whether to use that is a decision for your underwriter and your licensed staff; the tracker can only show which files have passed the dates your procedures name.
What about mortgages registered with MERS?
The tracker notes the Mortgage Identification Number printed on the recorded mortgage and every assignment the search found. Your staff looks up the current servicer through MERS ServicerID; the test never runs a lookup or enters a borrower's details anywhere.
Which states' release rules does it follow?
The ones your written procedures name for the files in the sample. These pages describe a document test, not legal advice, so your agency's counsel or underwriter settles what a statute requires.
Rob Eason

Rob Eason, founder

// Book a proof of concept call

Your open-release list is the test.

A 30-minute call with Rob Eason. Booking takes three answers: your agency and role, the job to test, and roughly how many files close each month. Hold every payoff letter and release until the NDA is signed.

  • Co-owned a 60-employee financial services firm and sold his share to his partner.
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