30-min call with RobBook a proof-of-concept call
New and recycled pallets, export crates

// AI for pallet and crate manufacturers

AI for pallet and crate manufacturers, tested on quotes and treatment files you already closed.

For companies making new and recycled wood pallets and export crates for plants, distributors and exporters. Start with pallet spec quotes, where a customer's drawing or description becomes a sheet your estimator can price, or with ISPM 15 treatment records, where kiln and chamber paperwork becomes one file for the person who answers for your program. Either one is a free AI proof of concept on copies of 20 to 30 quotes or charges you already finished. Your reviewer, the person on your team who knows that work best, judges it.

Book a proof-of-concept call30 minutes with Rob
Pallet and crate proof of conceptAgreed before day one
First job
Pallet spec quotes, or ISPM 15 treatment records
From you
20 to 30 past quotes or charges, copied after the NDA
We touch
No quoting system, ERP, kiln controller or live record
Never
A load rating, a treatment call or a mark
Reviewer
The owner's choice, named up front
Kept out
Defense and aerospace work
Price
A range now, a fixed price before signing

// Jobs we would test

Start at the quote desk or the treatment file

Quotes or records first
Crates and lumber can wait

// Why these two first

Every quote has an answer, and every charge has a file

One desk sells more than one product. The industry code for this trade, NAICS 321920, Wood Container and Pallet Manufacturing, reaches wood pallets, box shook, boxes, other wood containers and the parts for them, with shipping crates and pallet containers among its index entries. An estimator may price a repaired pallet in the morning and a skidded export crate after lunch, out of the same inbox, with different facts at stake in each.

The standard expects details most requests leave out. Woodpack Global, formerly the National Wooden Pallet & Container Association, had its board approve a new Uniform Standard for Wood Pallets on November 5, 2025, replacing the 2014 edition. It is advisory and voluntary, runs in three parts covering manufacture, performance and phytosanitation, and applies only at the completion of manufacture. It says size and design details need to be specified, and it leaves the pallet user to decide whether a design suits the unit load. A three-line request skips most of that, so your old quotes are a ready answer key: what the customer sent, and the sheet your estimator built once the phone calls were done.

The treatment program already runs on monthly paper. APHIS says the American Lumber Standard Committee administers the U.S. heat treatment and methyl bromide programs for wood packaging. ALSC's enforcement regulations, dated November 7, 2025, have an accredited agency inspect each wood packaging facility at least twelve times a year, at about monthly intervals, whatever its production; a plant idle more than two months in a year is still inspected for each month it produces. NELMA, one of those agencies, describes each visit as a complete audit of records, lumber inventory and stamps, and lists missing or incomplete documentation among its discrepancies. Ongoing serious ones can bring a warning or a suspension of service, which it says blocks supervision from any accredited agency for 60 days or 180 days.

No government certificate stands in for your file. APHIS says it is against its policy to issue a phytosanitary certificate for wood packaging used to transport commodities; it issues one only when the packaging is itself the cargo. A customer who wants proof is left with the mark on the pallet and what your program can show behind it. APHIS also notes an exemption between Canada and the United States for packaging made from wood that originated in the continental United States or Canada, when the import documents carry an origin statement. That is one more detail a treatment file may have to answer, and a person decides how.

Crates come later because their paperwork varies more. ASTM D6039 alone covers five types and two styles of open wood crates and one covered type, for net loads up to 4,000 pounds; heavy duty sheathed crates have their own specification, ASTM D7478; and Woodpack Global publishes a separate Uniform Standard for Wood Containers. A crate quote can be tested on its own copies once one of these first two jobs has proved itself.

One limit covers every job here. Nothing in the proof of concept touches your quoting system, ERP, a kiln controller or a live record. It never decides that a pallet carries a load or that a batch meets a treatment schedule, and it never authorizes a mark. An estimator checks every quote sheet, your certified program's responsible person decides every treatment question, and none of this is legal, compliance or engineering advice.

// How the test runs

Three steps, on work your plant already finished

  1. Step 01

    Pick the job, name the reviewer

    The owner names the reviewer, usually the lead estimator for quotes or your program's responsible person for records. The success criteria go in writing, you hear a price range for running it live, and the NDA is signed, all before a single page is copied.

  2. Step 02

    Test it on closed work

    Send 20 to 30 past quotes with what each customer sent, or 20 to 30 charges with their charts, stamp logs and lumber papers. We name this step the sandbox, a free AI proof of concept on paper your plant has already closed. If files can't leave the plant, we build look-alikes with your team.

  3. Step 03

    After a yes, about 30 days live

    The same job runs on new requests or new charges for about 30 days, and a person approves each sheet or file before it goes anywhere. A second job would be a fresh decision, priced by itself.

Priced per job. You get a range before the proof of concept and a fixed price before you sign.

Rob sets the range on the call from two counts: quote requests your desk handles in a month, and charges or marked lots your program logs in a month.

// Questions

Questions pallet and crate makers ask

Do you need our quoting software, ERP or kiln controller?
No. The test runs on copies you send: requests, quote sheets, charts, stamp logs and lumber papers. Nothing logs in to any system, and no live record changes.
We quote from a spreadsheet and keep some charts on paper. Is that a problem?
No. Scans and spreadsheets are normal in this work, and drafts come back as files your reviewer can mark up. Anything that can't be read clearly gets listed instead of guessed.
Will the AI tell a customer what a pallet can hold?
No. It records the load the customer stated and lists what's missing, such as how the pallet is supported. Rating a design stays with your estimator and the design tools you already use.
We run new and recycled lines. Which goes first?
Whichever has the longer queue, and ideally both in the sample. A recycled request turns on repair class, parts and what the customer will accept, a new one on lumber and design, so a sample of only one kind tests half the desk.
Will our inspection agency see any of this?
No one from Massmarket contacts your agency, APHIS or a customer. The test uses copies, and the records your inspector reviews stay exactly as they are. Whether to mention it to your agency is up to you.
Can export crates be part of the first test?
Crates can go in the treatment records test, since they carry the same kind of mark. Crate quotes would be a separate job, tested later on their own copies with their own success criteria.
Rob Eason

Rob Eason, founder

// Book a proof of concept call

Start with last month's pallet requests.

Thirty minutes with Rob on your plant, your role, the job you'd test first and about how many requests or charges you handle a month. Drawings, charts and stamp logs stay with you until the NDA is signed.

  • Co-owned a 60-employee financial services firm and sold his share to his partner.
  • Ran GOSO Technologies, a Boston solar company rated 5/5 across 24 Google reviews.
  • 5/5 across 83 reviews in HighLevel's Certified Admin Directory.
  • 4.3/5 from 6 Google reviews of Massmarket AI.
  • Every directory and Google review, critical ones included, is shown word for word at massmarket.ai/reviews.
  • Takes every proof-of-concept call himself.