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Job 02 · Technical service

// Paint and coatings manufacturers · Specification checks

A customer's coating specification, read line by line against your technical data sheet.

An engineer's coating section or a buyer's plant standard arrives, and someone in technical service has to say what it asks for and what your data sheet actually answers. A free AI proof of concept has AI make that comparison on copies of 20 to 30 specifications you already answered, setting each requirement beside the data sheet line and listing what the sheet leaves open. Your reviewer, the technical person who knows your products best, holds each draft against the reply that went out.

Book a proof-of-concept call30 minutes with Rob
Past specifications
20 to 30
Products ruled in or out
None
Answers signed
By your technical staff

// The one job

From a specifier's section to a comparison your technical staff can sign

The document might be an owner's Section 09 96 00, a state bridge item or a plant's internal coating standard. Someone reads it, pulls the data sheet for the product in question and works through generic type, film thickness per coat, cure and recoat times, surface preparation, VOC and the test methods it calls out.

In the test, AI reads copies of those specifications and data sheets and lays out each requirement, the data sheet line that speaks to it, and any requirement with no answer. It never says a product meets the specification. Nothing reaches a customer or a live data sheet, and what the reply says stays with your technical staff.

Coating specificationCustomer or specifier
Section number
Generic type
Surface preparation
Film thickness
LineRequiresTest method
Made-up example section
Read against
the technical data sheet
Line-by-line checkDraft
Product
Data sheet revision
Lines answered
Lines open
Spec lineData sheet saysStatus
Made-up example check

// What makes it hard

Specifiers and data sheets describe one coating in different words

Generic type can come as a number, a chemistry or a list. The University of Houston's Section 09 96 00 calls coatings by MPI number, with inorganic zinc-rich primer as MPI #19 and gloss epoxy as MPI #77, and wants the current MPI Approved Products List printed with the proposed product highlighted. Indiana DOT's special provision 619-B-314 asks for a finish coat that is a two-component polyester or acrylic aliphatic polyurethane and an organic zinc primer to SSPC Paint Specification No. 20, Type II. Minnesota DOT's Spec 3520 describes whole systems, such as moisture-cure zinc-rich primer with a urethane intermediate, and points to its Approved Products List for bridge steel. The draft quotes the specification's words and your data sheet's words side by side.

Film thickness and recoat time can land back on your data sheet. Indiana gives each coat its own dry film thickness, read with a calibrated gauge under SSPC PA 2. Houston instead holds the film against the coating manufacturer's written recommendations. Minnesota's table lists pot life on one line and fills cure time for recoating with the words "per Manufacturer's Product Data Sheet." Your data sheet's range, and its minimum and maximum recoat times at each temperature, may be the requirement itself, so the draft names the data sheet revision it read.

Surface preparation and systems have their own traps. Houston lists SSPC-SP 11, Power Tool Cleaning to Bare Metal, SSPC-SP 6/NACE No. 3, Commercial Blast Cleaning, and SSPC-SP 5/NACE No. 1, White Metal Blast Cleaning, for steel, and uses SSPC-SP 7/NACE No. 4, Brush-Off Blast Cleaning, on concrete. It also bars application outside a temperature band, above a humidity ceiling or too near the dew point, each of which a data sheet states its own way. Houston wants one manufacturer for every coat, while Indiana's partial system lets primer and finish come from different makers and leaves compatibility to the contractor. The draft matches each designation and marks any gap for your technical lead.

A VOC number depends on how it was counted. EPA's architectural coatings rule works in grams per liter of coating thinned to the manufacturer's maximum recommendation, excluding water, exempt compounds and colorant added to a tint base. A label may show pounds per gallon, but compliance is judged in metric units. South Coast's Rule 1113 has a multi-component coating state its VOC after mixing. Indiana sets 336 grams per liter by ASTM D3960 for one finish coat, Minnesota prints its zinc primer limit in pounds per gallon with 420 grams per liter in brackets, and Houston lists 340 for zinc-rich primers under the federal subpart. An as-supplied figure may not answer any of those, so the draft records the basis beside each number.

Test methods, and what your reviewer watches. Indiana's finish coat calls out ASTM D2697 for volume solids, D2369 for total solids, D523 for gloss and D2805 for contrast ratio. A data sheet may quote another method or none, and those lines go on the list as open instead of being assumed. Your reviewer, usually a technical service manager or coatings engineer, checks that each requirement was caught, including ones buried in a schedule or addendum, that the right data sheet revision was read, and that a blank stayed a blank.

// What you send

Specifications your technical team has answered

Copies only
Past answers included
01

20 to 30 answered specifications

Coating sections, plant standards or project schedules, each with the reply or submittal your team sent. Mix quick one-product requests with a few that took longer.

02

The data sheets you used

The technical data sheet for each product as it stood at the time, and any superseded version, so old and current can be told apart.

03

How your team answers

The format of your reply, what technical service may say alone, and what always goes to a coatings engineer. A page of notes is plenty.

04

NDA first, copies only

The NDA comes before any document. No one logs in to your formulation system, ERP or document library, and a specification that can't be shared becomes a look-alike built with your reviewer.

// Before it starts

Settled before any specification is copied

Your reply carries your company's name, so the owner decides these first.

Specification check termsOwner decides
Your reviewer
Chosen by the owner, often the technical service manager or a coatings engineer
Success criteria
Written down, including how a missed requirement counts
Sample
Your reviewer's pick, across end uses and specifier types
Formulas
Not part of it unless you choose to include them
Who signs
Your qualified technical staff, on every answer
Price
A range for the live month, before the test begins

// How it's judged

Every comparison beside the answer your team gave

Specification by specification
Line by line
On the same 20 to 30 specificationsYour team's replyAI comparison
Generic type and named productsScored on your filesScored on your files
Film thickness, per coatScored on your filesScored on your files
Cure, recoat and pot lifeScored on your filesScored on your files
Surface preparation gradeScored on your filesScored on your files
VOC figure and the basis behind itScored on your filesScored on your files
Test method calloutsScored on your filesScored on your files
Requirements the data sheet leaves openScored on your filesScored on your files
Empty for now. Every cell stays blank until your own specifications have gone through.Your reviewer scores each line and decides.

// After a yes

Thirty days on specifications as they land

When your reviewer says yes against the success criteria, new specifications get the same comparison for about 30 days.

Your technical staff approve and sign every answer before a customer, contractor or engineer sees it, and whether a product fits stays their decision.

Anything further is its own decision, with its own price.

// Later, if it earns it

Jobs that could come after this one

Ideas, in order
Priced one at a time
  1. 01

    Submittal packages

    Product data, safety sheets and letters for one project pulled from your approved files for technical service to send.

    Next
  2. 02

    Safety data sheet revisions

    A supplier's revised sheet followed through your where-used list to a draft change list for regulatory.

    Then
  3. 03

    VOC category and label reviews

    Coating categories compared with what the container and data sheet say, for your regulatory person to confirm.

    After that

// One hard limit

Your technical staff decide whether a product fits, and sign the answer.

The test never touches your formulation system, ERP or SDS authoring system or a live document, and it never decides whether a product meets a specification. It sets requirements beside data sheet lines and lists what's open. A qualified technical person checks every comparison and signs every answer. Formulas are not part of it unless you choose to include them. Defense and aerospace work stays out, and nothing on this page is legal or regulatory advice.

Priced per job. You get a range before the proof of concept and a fixed price before you sign.

On the call Rob asks how many specifications reach technical service each month, how many product lines they touch and how long a typical section runs.

// Questions

Questions from technical service

Will the draft tell us whether our product meets the specification?
No. It shows what the specification requires and what your data sheet says, requirement by requirement, and lists anything unanswered. Whether the product fits is for your technical staff to decide, and they sign the reply.
What happens when a specification names another maker's product?
The draft records the named product and any "or approved equal" wording, then compares the generic type and properties the specification states. It never claims equivalence to another maker's product. That call, and any substitution request, stays with your team.
Our specifications run long, with schedules and addenda. Can it read those?
Yes, if they are in the copies you send. A requirement found in a schedule or addendum cites its page, and if two documents disagree the draft shows both instead of picking one.
Does it convert mils to microns, or pounds per gallon to grams per liter?
Yes, and it shows the arithmetic beside the original figure so your reviewer can check it. It never replaces the number the specification or data sheet actually printed.
Can it recommend which of our products to propose?
Not in this test. Your team already chose the product in each past case, and the draft works from that choice. Product selection could be tried later as its own job.
Rob Eason

Rob Eason, founder

// Book a proof of concept call

Bring the specifications technical service answered last quarter.

Thirty minutes with Rob: your role, your product lines and about how many coating specifications reach your team each month. Send no specification or data sheet until the NDA is signed.

  • Co-owned a 60-employee financial services firm and sold his share to his partner.
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