// MGAs and wholesale brokers · Before pricing
Loss runs from every prior carrier, set out by policy year before anyone prices the risk.
A hard-to-place account brings its claims history in as many layouts as it had carriers: printed runs, portal downloads, a spreadsheet from a claims administrator. This tests whether AI can turn that stack into one summary by policy year for the underwriter, or for the broker taking the risk to market, on copies of 20 to 30 submissions your desk already worked.
- Past submissions
- 20 to 30
- Carrier portal or system login
- None
- Who reads the history and prices
- Your underwriters
// The one job
A pile of loss runs comes in. One summary by year goes to the underwriter.
Today someone on the desk opens each run, works out which policy it covers, and copies the figures onto your loss summary sheet: claim counts, paid, reserved and incurred by policy year, the open claims, every loss above the large-loss line your underwriters set, and the date each run was valued. Years with no run, or a cover note that disagrees with the runs, become questions for the retail agent.
In the proof of concept, AI reads every run in the file and drafts that summary, with each figure traced to the page and line it came from, plus a list of what is missing or doesn't reconcile. It doesn't price, decline or ask anyone for anything. Your reviewer, the person whose loss summaries your underwriters trust most, puts each draft next to the one your desk actually built.
by policy year
// What makes loss runs hard
Every carrier counts, values and labels claims its own way
What arrives depends partly on the prior carrier's state. Illinois has an insurer send the first named insured three policy years of loss information within 30 days of a request, straight to the producer if the insured asks in writing, and each open claim shows its date, a description, payments and reserves; workers' comp sits outside that rule. Connecticut, since 2012, has every commercial insurer send a summary of claims within 30 days of a written request, reaching back up to four years and giving each policy number, coverage period, claim count, paid losses and date of loss. Louisiana puts up to three years of loss runs inside a commercial nonrenewal notice, but its rule leaves surplus lines policies out. One file can mix a statutory summary with a full claim listing, and the draft labels each.
Totals mean different things on different runs. Incurred is paid plus reserves for the period, and as IRMI defines it, it ordinarily leaves out losses incurred but not reported, so the newest policy year always looks lighter than it will end up. Some carriers fold allocated loss adjustment expense, meaning the outside defense counsel, experts and investigators billed to a claim, into paid and reserved; others give it a column of its own or leave it off. Under a professional liability policy with defense within limits, that expense also uses up the limit. The draft keeps indemnity and expense apart wherever the run allows it, and notes where it doesn't.
Putting a claim in the right year takes care. Under an occurrence policy, a claim belongs to the year the loss happened. A claims-made policy, the usual form for professional and management liability, is triggered by a claim made during the policy period, subject to any retroactive date, so the claim belongs to the year it was reported. A run that sorts claims-made losses by date of loss, or a renewal that changed the policy number partway through the history, can place a claim in the wrong year or count it twice. The draft groups each claim by the trigger of its policy and lists any claim that shows up on two runs.
Then the valuation date. A run is a snapshot, and open claims keep moving after it. Where workers' comp runs are in the file, for example behind an umbrella that sits over employers liability, the experience mod values the same claims on its own calendar. NCCI's unit reports value a policy's losses 18 months after it took effect and then every 12 months, and a policy counts toward the mod only if it began between 21 and 57 months before the rating effective date. California, New York and a few other states run their own plans. So one comp claim can carry two figures, and the draft prints each run's valuation date beside every year it summarizes.
Your reviewer will look first at what a summary can hide: a policy year with no run and no reason given, a run valued earlier than the market you're approaching will accept, a claim closed without payment that reopened on a later run, one loss split across two claim numbers, and a cover note claiming no losses where a run lists some. Every figure points back to its source page.
// What you send
Submissions with the loss summaries your desk wrote
20 to 30 past submissions
Commercial submissions with every loss run as the retailer supplied it. Include a few with four or more prior carriers, one with claims-made coverage, one with comp runs behind an umbrella, and one where a year was missing.
The summaries your desk built
The loss summary or rating sheet your team prepared for each file, and any notes that went back to the retailer about missing runs. Together they are the answer key.
How your desk summarizes
Your summary template, the large-loss line your underwriters use, how recent each market wants a run to be, and whether expense is shown inside or beside indemnity.
The NDA, then the copies
Nothing moves until the NDA is signed. We never sign in to a carrier portal, a claims system or your management system. Mask claimant names and injury details first if you prefer, or we build look-alike runs with your reviewer.
// Before it starts
Agreed with the owner before any run moves
Four points go in writing first.
- Reviewer
- Named by the owner: often the underwriter or senior assistant who checks the most loss summaries.
- Success criteria
- Which figures must match year by year, which gaps and duplicates the draft must catch
- Sample
- Your reviewer's pick of recent commercial submissions with several prior carriers
- Price
- A range for the live month
// How the test is judged
Your desk's loss summary next to the draft
| On the same 20 to 30 submissions | Your desk's summary | The AI draft |
|---|---|---|
| Claim counts, paid and reserved by policy year | Filled in on your submissions | Filled in on your submissions |
| Open claims listed with their reserves | Filled in on your submissions | Filled in on your submissions |
| Losses above your large-loss line, described | Filled in on your submissions | Filled in on your submissions |
| Valuation date shown for every run | Filled in on your submissions | Filled in on your submissions |
| Missing years and duplicate claims caught | Filled in on your submissions | Filled in on your submissions |
| Every figure traced to its page | Filled in on your submissions | Filled in on your submissions |
// After a yes
About 30 days on incoming loss runs
Once your reviewer says yes, the summaries run on new submissions for about 30 days.
An underwriter reads every summary before it is relied on. The AI never prices, quotes or declines a risk, never asks a retailer, an insured or a carrier for a run, and never writes into your management system. A licensed person on your staff decides what the history means and what goes back to the retail agent.
The same reviewer scores the live month against the criteria agreed for the test.
// Later, one at a time
What could follow loss run summaries
- 01Next
Inspection report review
Loss control and inspection reports read against the application, with each recommendation and whether the insured has dealt with it.
- 02Then
Renewal loss updates
Fresh runs at each renewal set against last year's summary, with every claim whose reserve or status moved marked.
- 03After that
Bordereaux checks
Every row of the monthly bordereau tested against the authority's limits and the policies bound under it.
// One hard limit
Your underwriters decide what the losses mean.
The proof of concept reads copies of loss runs and drafts a summary. It never prices, quotes, binds or declines a risk, never requests a run from a carrier, an insured or a retail agent, and never enters anything in your systems. Nothing on this page is legal or regulatory advice. Commercial lines only: no personal lines file goes into the sample.
Priced per job: a range before the test, a fixed price before you sign.
We give the range on the call, once we know how many submissions you price in a month and how many carriers' runs a typical file holds.
// Questions
What underwriters ask about loss runs
Will it chase carriers or retailers for missing loss runs?
Our runs come as scans, portal PDFs and spreadsheets. Does that matter?
Does it work out a loss ratio or a rate?
What happens when one claim appears on two carriers' runs?
Is this advice on what a state's loss information law requires?

Rob Eason, founder
// Book a proof of concept call
Bring loss runs your desk already summarized.
A half-hour call with Rob Eason. Tell us your firm, your role and that loss runs are the job, with a rough count of submissions priced each month. Loss runs stay with you until the NDA is signed.
- Co-owned a 60-employee financial services firm and sold his share to his partner.
- Ran GOSO Technologies, a Boston solar company rated 5/5 across 24 Google reviews.
- 5/5 across 83 reviews in HighLevel's Certified Admin Directory.
- 4.3/5 from 6 Google reviews of Massmarket AI.
- Every directory and Google review, critical ones included, is shown word for word at massmarket.ai/reviews.
- Takes every proof-of-concept call himself.
