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Job 01 · Service desk

// Electric motor repair shops · Repair-or-replace quotes

Repair-or-replace motor quotes, drafted from the incoming inspection sheet for your service manager to compare.

A failed motor lands on the floor, someone tests it and tears it down, and the plant is waiting to hear whether to rewind it or buy new. In a free AI proof of concept, AI reads copies of 20 to 30 inspection sheets your shop has already quoted and drafts the repair quote with a replace option beside it. Your reviewer, the person who knows your motor quotes best, holds each draft against the quote that went out.

Book a proof-of-concept call30 minutes with Rob
Inspection sheets
20 to 30, already quoted
Repair decisions made by the AI
None
Quotes sent to customers
None

// The one job

From an as-found test sheet to two options a person can weigh

An incoming inspection sheet is a working document. It holds the nameplate, the customer's reason for sending the motor, as-found readings such as insulation resistance and no-load current, the failure noted at teardown, and the state of the shaft, bearings, rotor and core. Someone at the service desk turns that into parts and labor, finds out what a new motor would take, and writes it up so the customer can choose.

For the test, AI reads copies of those sheets and drafts both options: repair lines from your own parts and labor records, a replace option from the supplier quotes you send, each lead time as it was stated and by whom, and a short list of what a person must decide. It never picks an option, and it doesn't judge a reading.

Incoming inspection sheetShop floor
Nameplate
As-found tests
Failure noted
Shop order
ComponentFoundReading
Invented sheet, no customer's data
Read into two options
for your service manager
Repair or replace quoteDraft
Motor
Repair option
Replace option
To decide
LinePartsLabor
Invented quote, for illustration

// What makes it hard

What sits between a test sheet and two prices

The decision has a known order, and most of it isn't on the sheet. A 2003 article in the Department of Energy's Energy Matters, by a specialist at the Electrical Apparatus Service Association, walks a failed motor through a flowchart. Does it suit the application? What is the stator core's condition? Has there been a catastrophic failure, now or earlier? Is the rotor or another mechanical part badly damaged? Is money available for a new motor, and from whose budget? Is one available with an acceptable lead time? A teardown answers some of those, and the customer holds the rest. The draft shows which ones your sheet answered and lists the others for a person.

Scope comes in levels. The same newsletter sorts squirrel cage induction motor repairs into five. Level 1 is a basic overhaul with bearings and testing. Level 2 adds winding varnish treatment, worn bearing fit repair and shaft straightening. Level 3 adds a stator rewind, and Level 4 adds major lamination repair, a rotor rebar or a new shaft. Level 5 is for motors that would normally be replaced but for something like a missing spare, and it takes in misapplied motors and vintage pre-U-frame units. The article cautions that no simple ratio ties scope to cost. So the draft builds its lines from your sheet and never scales a repair against the price of a new motor.

Buyers write the sequence into the contract. Erie County, New York, has its shop tear the motor down and quote parts and labor, then tells it to proceed, return the motor disassembled or scrap it, and no repair starts without a purchase order number. Tulsa's Water and Sewer Department wants a cost estimate with the plant superintendent before repairs begin, doesn't hold its own review time against the shop, and expects delivery stated in days once the scope is known, so an open-ended word like promptly won't do. The Department of Energy's 1999 model repair form has the buyer tick an urgency, from rush with full overtime to routine, and choose between contact with price before work and go ahead, advise price. Those boxes change what a quote has to say, so the draft carries them.

Rates depend on the account and the machine. Tulsa's bid form prices rewinds and reconditioning as a discount off a published motor and pump repair price guide, with separate discounts for bearings and special insulation, an hourly rate for machine work, separate sections for open drip proof, totally enclosed fan cooled and wound rotor motors, and a markup for explosion-proof units. Erie County's contract is time and materials. The draft names the basis behind each line, and a part with no price in what you sent goes to your service manager unpriced.

A new motor isn't a like-for-like line. EASA's 1999 guide with the Department of Energy's Motor Challenge Program asks whether a replacement matches the old motor's torque, whether a centrifugal load needs a full-load speed no higher than the original, and whether couplings, mounts or adaptors are needed. It puts general-purpose motors under 100 hp in stock at many vendors and says special motors or those over 500 hp could take several weeks, but that is 1999 guidance, so the draft carries only what your supplier stated and when. Hazardous locations narrow the field: for Class I, Division 1, Group D motors, Erie County wants a UL-approved shop, a new UL nameplate and a UL Rebuilt Motor listing mark. And ANSI/EASA AR100, the trade's recommended repair practice, has a redesigned machine keep its original plate with a second one marked redesigned, so the sheet's nameplate may not be the one a replacement has to match. Your reviewer, usually the service manager, checks that no finding was softened, each lead time was really stated and every open item survived. None of this is legal or engineering advice.

// What you send

Inspection sheets, and the quotes they turned into

Copies only
No shop system login
01

20 to 30 quoted motors

Each incoming inspection sheet as it was filled in, the quote that went out, and what the customer chose. Include some that ended in a replacement, one that was declined, and one where the scope grew after teardown.

02

Parts, labor and rate records

A parts and labor export from those dates, or the actual lines from each job, plus any account's rate sheet or price guide terms, so every price on a draft traces to something you sent.

03

Your new-motor quotes

Supplier quotes or price sheets from the dates in the sample, with the lead times they stated. Where a price was only ever given by phone, that option stays open on the draft.

04

NDA first, no logins

Sign the NDA before anything moves, and mask customer names if you like. We never log in to your shop system or ERP. If sheets can't leave the building, we build look-alikes with your reviewer. Defense and aerospace jobs stay out of the sample.

// Before it starts

Agreed before the first sheet is copied

A repair quote commits your shop to a scope and a date, so these go in writing first.

Motor quote test termsOwner decides
Your reviewer
Named by the owner, usually the service manager
Options shown
What every draft sets side by side, and how open items appear
Success criteria
In writing, for nameplate data, readings carried, lines and lead times
Sample
Chosen by your reviewer, across sizes, enclosures and customers
Price
A range for running quotes live
NDA
Signed before any sheet or price file moves

// How it's judged

What your desk quoted, next to what the draft proposed

Motor by motor
Open decisions counted
On the same 20 to 30 motorsThe quote that went outThe AI draft
Nameplate data carried from the sheetFilled in on your motorsFilled in on your motors
As-found test fields, exactly as recordedFilled in on your motorsFilled in on your motors
Failure noted, in the inspector's wordsFilled in on your motorsFilled in on your motors
Repair option: parts and labor, each with its sourceFilled in on your motorsFilled in on your motors
Replace option: what it includes and what it leaves outFilled in on your motorsFilled in on your motors
Lead times, as stated and by whomFilled in on your motorsFilled in on your motors
Items left for a person to decideFilled in on your motorsFilled in on your motors
No marks yet. Nothing goes in these columns before your own inspection sheets have run.Your reviewer marks the lines and makes the call.

// After a yes

About 30 days on motors coming through the door

Once your reviewer says yes against the success criteria, new inspection sheets get the same two-option draft for about 30 days.

A qualified person makes every repair decision and approves each quote before it posts anywhere or reaches a customer.

A fixed price, agreed before you sign, covers that month. Each later job is priced separately, and monthly support follows.

// What could come next

After motor quotes, if you want more

Ranked, not promised
One at a time
  1. 01

    Rewind test report packages

    Core loss, winding data, test fields and final run data gathered from shop records for your qualified person to sign.

    Next
  2. 02

    Customer spec checklists

    A utility's or plant's repair specification read into a job-by-job list of tests, forms and approvals.

    Then
  3. 03

    Motor repair history

    Earlier shop orders for one serial number pulled together so a repeat failure is easy to see.

    After that

// One hard limit

It never decides whether a motor is repaired or replaced.

The proof of concept works only on copies. It never touches your shop system, ERP or test equipment, or a live quote. It doesn't choose between the options, judge a reading or say a motor is fit to run. A qualified person on your team makes every repair decision before a customer sees a quote.

Priced per job. You get a range before the proof of concept and a fixed price before you sign.

On the call Rob asks how many motors you quote in a month, how many people fill in the sheets, and how many accounts have their own rate terms.

// Questions

Questions from the service desk

Will the AI tell a customer to rewind or buy new?
No. A draft lays out both options and lists what a person has to decide, and nothing goes to a customer during the test. Your service manager or another qualified person makes the call, in the test and in the live month.
Where does the new-motor price come from?
Only from supplier quotes or price sheets you send. If none covers that motor, the replace option stays open with a note. The draft never estimates a price for a new motor.
Some accounts price off a published repair price guide. Can the draft follow that?
Yes, if you send the terms and the figures your team used for those dates. Each line names the basis it used. A rate that isn't in what you sent leaves the line unpriced for your reviewer.
Does the test connect to our test equipment for the as-found readings?
No. It reads the numbers your staff wrote down or printed, never the equipment itself. Each reading is copied as recorded, and the draft doesn't say whether one is good or bad.
A lot of our motors arrive with unreadable nameplates. What then?
The draft carries what the sheet recorded and marks the rest as unknown. It won't fill in a rating from a similar motor or a frame size, because those details decide what a replacement has to match.
Can explosion-proof motors go in the sample?
A few can, if your shop is qualified to repair them. The draft lists the hazardous-location rating as an item a person must decide. Whether a repair keeps the listing stays with your qualified person and your customer.
Rob Eason

Rob Eason, founder

// Book a call with Rob

Bring the motors that took longest to quote.

Half an hour on your shop, your role, the job you'd try first and about how many motors get quoted each month. Sheets, price files and supplier quotes stay with you until the NDA is signed.

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