// AI for commercial restoration contractors
AI for commercial restoration contractors, tested on losses your team already closed.
For companies handling water, fire and storm losses at offices, hotels, schools, healthcare buildings and multifamily properties. Begin with loss estimate supplements or with water loss closeout files. Either becomes a free AI proof of concept on copies of 20 to 30 closed losses, and nobody signs in to your job management system or a carrier portal. Your reviewer, the estimator or project manager who knows that work best, sets the drafts beside what your team actually did.
- First job
- Supplements, or water loss closeout files
- From you
- 20 to 30 closed losses, copied after the NDA
- Never
- A live claim, a carrier portal, a negotiation, a file submitted
- Dry standard
- Judged by your team, never the AI
- Reviewer
- Chosen by the owner up front
- Price
- Range now, fixed price before signing
// Jobs we would test
Start at the estimator's desk or the project manager's file
Loss estimate supplements
The adjuster's scope set line by line against your field notes, photo log and work authorization, then a draft supplement request listing what that scope leaves out, for your estimator to review and send.
See the supplements pageDrying log closeout packages
A water loss file assembled from moisture maps, daily psychrometric readings, equipment logs, the work authorization and the certificate of completion, with missing days and rooms listed for your project manager.
See the closeout pageContents pack-out inventories
Tag lists, photos and non-salvage notes from a hotel or school pack-out drawn into one room by room inventory of furniture, fixtures and equipment, for your contents manager to check.
Daily reports for public owners
The end-of-day report a city or school district's restoration contract asks for, drafted from equipment and crew records for your project manager to confirm.
// Why these two first
A commercial loss gets paid from its file, and you already have the files
Three standards, three dates. ANSI/IICRC S500 for water damage is a Fifth Edition from 2021 that covers residential, commercial and institutional buildings, and its consensus body has started revising it. S520 for mold reached a Fourth Edition in 2024 and lists post-remediation verification among its parts. S700 for fire and smoke appeared as a First Edition in 2025 and sets aside healthcare, laboratory, clean room and life science buildings. The S500 also treats finding and correcting the source of the water as the property owner's job, so the first page of a commercial file has to say who stopped it and when.
Commercial drying has its own credential. IICRC's Commercial Drying Specialist course, open to people who already hold its Water Restoration Technician certification, covers commercial, industrial, institutional and complex residential structures, along with furniture, fixtures and equipment. Its description names workflow management and process administration beside the drying itself. The trade's own training treats the paper on a big loss as part of the work.
Florida changed what a work authorization can carry. Its statute voids any attempt to assign post-loss benefits under residential and commercial property policies issued on or after January 1, 2023. Commercial policies issued from July 2019 until then fell under a separate set of rules. One contractor's closed files can hold both, so a test sample shows the policy date beside each authorization, and whether an assignment holds stays a question for counsel.
Public owners write the reporting into the contract. The City of Lake Worth Beach, Florida, holds a disaster water damage agreement covering city hall, the library, fire stations and other city buildings. It runs on purchase orders, each with a ceiling the contractor passes at its own risk. It wants a report by close of business showing hours for each machine and each position, plus audit-quality documentation acceptable to FEMA, and information that isn't in by 5 p.m. the next day can mean non-payment. Restoration & Remediation magazine wrote in February 2026 that missing support is the main reason such costs get taken back, with waste manifests a frequent problem.
Old buildings bring a federal clock. OSHA says some materials are presumed to contain asbestos if installed before 1981. Where the federal asbestos rule applies, a renovation forced by a sudden, unexpected event counts as an emergency renovation operation, with notice due as early as possible and no later than the following working day, giving the date and hour of the emergency and what happened. Those are the same facts your intake notes hold, and they have to agree.
One limit covers both jobs. Each closed file is its own answer key, so your reviewer marks drafts against what your team really sent. The proof of concept never touches your job management system, a carrier portal, a live estimate or a live claim, never negotiates with an adjuster, and never judges a dry standard or submits a file. Your estimator approves every supplement and your project manager submits every closeout. Texas and Florida are among the states that limit a contractor acting as a public adjuster, and nothing on this page is legal, insurance or engineering advice.
// How the test runs
Three steps, one desk at a time
- Step 01
Pick the desk, name the reviewer
The owner picks the job and names the reviewer, usually a senior estimator for supplements or a senior project manager for closeouts. Written success criteria, a price range for the live job and a signed NDA come before any file moves.
- Step 02
Run it on closed losses
Send 20 to 30 closed commercial losses with scopes, field notes, photo logs and authorizations, or with maps, readings and equipment logs. We call this stage the sandbox: a free test run on work already finished. If files can't leave your office, we build look-alikes with your reviewer.
- Step 03
After a yes, about 30 days live
New adjuster scopes or newly closing water losses go through the same job for about 30 days. A person on your team approves each supplement and each package before it leaves. Another job, if you want one, has its own price.
Priced per job. You get a range before the proof of concept and a fixed price before you sign.
On the call Rob sets the range from three counts: commercial losses closed each month, the people building those files, and the states you work in.
// Questions
Questions restoration contractors ask first
Does this connect to our job management system or estimating software?
Can a restoration contractor send a supplement without acting as a public adjuster?
Will the AI decide when a building is dry?
Do fire and storm losses fit?
We work in hospitals and schools. Can those files be part of it?

Rob Eason, founder
// Book a proof of concept call
Bring one closed commercial loss to the call.
Half an hour with Rob on your company, your role, the job you'd test first and roughly how many commercial losses you close each month. Scopes, logs and photos stay with you until the NDA is signed.
- Co-owned a 60-employee financial services firm and sold his share to his partner.
- Ran GOSO Technologies, a Boston solar company rated 5/5 across 24 Google reviews.
- 5/5 across 83 reviews in HighLevel's Certified Admin Directory.
- 4.3/5 from 6 Google reviews of Massmarket AI.
- Every directory and Google review, critical ones included, is shown word for word at massmarket.ai/reviews.
- Takes every proof-of-concept call himself.
