Running Applied Epic? Test AI certificate drafts against the ones your desk already issued.

Today an account manager opens the client, finds the right certificate or starts one, and adds the holder: lookup code, address, the coverage checkboxes, the wording the contract wants and how it goes out. The clicks are few. The reading takes the time: the contract exhibit, the forms schedule, and what the certificate said last term.

In the test, AI does that reading on copies of requests you already handled and writes each answer up as Epic would hold it: which certificate or evidence, the holder details and the wording, with the policy page behind every mark. It issues nothing and changes no record. Your reviewer compares each draft with what your desk sent that holder.

Certificate or evidence. Epic's Proofs of Insurance area is split into Binders, Certificates, Evidences and, where an agency has switched it on, Premium Proof Processing. A lender asking for evidence of commercial property, the ACORD 28, is answered from Evidences, where the lender is entered as an additional interest with its own days of cancellation notice, and the evidence can be marked as replacing a prior one. The draft names the area and the form before it fills a field.

Renewal takes two steps, and the second is easy to leave half done. Applied's help says to renew the policy before renewing a certificate. Renew Certificate then offers to bring the description of operations, attachments and holders forward, with separate choices for inactive holders, each holder's own wording and holder attachments. The help also says the new certificate is linked to the old policy, and each coverage template is then pointed at the renewed policy in its Line of Business list. A template still sitting on the expiring term is the first renewal error your reviewer will look for, so the draft checks every template against the term the request needs.

Holder Details keeps the history. Once a holder is issued, its issue date can't be changed. The tab also carries a Revision #, a Job code and a Client output category, and a holder that is no longer wanted can be inactivated with a reason, which keeps it on the certificate as inactive. Changing an issued holder takes a security right Epic calls Insured, Certificates, Edit Issued Holder, so not everyone on the desk can do it. The draft says whether a request means a new holder, a revision to an existing one or an inactivation, and under which job code.

The wording has three possible sources. An account manager can type it, copy it from another certificate with the Copy from another certificate link, or use Select risk detail to pull a vehicle or location from the policy's risk records. Copying is quick and carries old project names along with it. Pulling risks is exact but only as current as the policy. The draft says where each line of its wording came from, so a phrase copied forward from a finished job stands out.

What your reviewer watches. When a certificate is issued, each holder goes out by print, email or fax, or is marked Issue Without Distributing, and supplemental forms and overflow pages can be added automatically. Epic can also export a certificate's holders for the client to verify, inactive ones included if asked. Your reviewer, often the lead commercial account manager, looks hardest at three things: the policy term behind each template, the two coverage checkboxes on each holder, and any holder that should have been inactivated, since those are what a holder relies on.

When the success criteria are met, new certificate requests get the same drafts for roughly 30 days.

A licensed account manager reviews every draft and does the work in Epic: adding or revising the holder, renewing the certificate, issuing it. The AI never signs, never distributes a certificate and never tells a holder it is covered. The scoring from the test carries on through the month.