Orders from texts, voicemails and photos, drafted against each customer's order guide.

Today an order arrives wherever the customer happens to send it: a text thread with their distributor sales rep, or DSR, the after-hours order line, a photo, an email forwarded by a kitchen manager. Someone reads it against that customer's order guide, works out which item and pack each word means, checks the delivery day, and keys the order before the cutoff.

For the test, AI reads copies of those messages and drafts each sales order with your item numbers, packs, quantities and delivery date. Your reviewer lays each draft next to what your team keyed. Lines the draft couldn't settle carry a note saying why, for a person to decide.

"The usual" means their guide. Texts lean on history: same as Tuesday, two fries, one ranch, double the eggs. The customer's order guide, the short list of items and packs that kitchen buys, is what turns "ranch" into one dressing out of every dressing you stock. NECS lists order guides among Entrée's features. The draft matches against the guide first, then the account's order history, and only then your full item file, and it says which one it used.

Pack and size are part of the item. Foodservice items are named by pack and size. 6/#10 is six No. 10 cans, the six-to-a-case size USDA's Food Buying Guide lists as institutional for fruits and vegetables, and 4/1 gal is four one-gallon containers. "Tomatoes" on a text could mean a case of canned or a case of fresh, and only this kitchen's guide says which. A request for less than a full case becomes a split line, and US Foods' published policy, for one, adds a fee for selling below the manufacturer's standard container. The draft keeps a split a split and never rounds it up to a case.

Catch weight lines are ordered in cases and billed by the pound. Chicken, cheese, steaks and seafood often ship as random-weight cases. In Microsoft's documentation for Dynamics 365 Supply Chain Management, such items are picked and shipped in a catch weight unit, such as a box, invoiced in the weighed unit, and given a range per box: its example is a 10-pound bag of shrimp that always weighs between 9.8 and 10.2 pounds. The weight is captured at picking, and a case's GS1-128 label can carry it in pounds. The draft orders cases and leaves weight to your warehouse, and a text asking for 20 pounds of brisket is marked, because someone has to decide how many cases that is.

A late order is a different truck. US Foods' customer policy assigns specific delivery days to each customer location, and houses set an order cutoff for each run. The draft dates each order for the account's next delivery day after the message arrived and flags one that missed the cutoff, so a person decides whether to squeeze it onto a route already built in Roadnet or another routing tool. It never moves a stop.

Some substitutions aren't swaps. Entrée also lists substitutions and backorders, because an out-of-stock line turns into a call. A hospital or senior living kitchen orders thickened drinks by IDDSI level, from Level 0, thin, to Level 4, extremely thick, and one hospital's notice to staff maps the old words onto the new levels: nectar to Level 2, honey to Level 3. A school buys processed items for their CN label, whose meal pattern contribution statement is how the item credits toward school meal rules, so a look-alike without one won't do. The draft never picks a substitute; it marks the line.

If your reviewer says yes against the success criteria, new messages start going through the same drafting for about 30 days.

Nothing posts until someone on your order desk approves the draft. Customers hear only from your team, and every marked line stays with a person.

The next job gets its own decision and its own price.