// Custom thermoformers · Resin compliance letter requests
Resin compliance letters, matched to the part's sheet and drafted for your quality manager.
For custom thermoformers whose customers ask for material paperwork. One job, run on requests your quality team has already closed. AI matches each request to the part's resin and your sheet supplier's letter: the requirement the customer named, the dates and grades on each document, and what's missing. Your quality manager reviews it, signs it and sends it.
- Past requests
- 20 to 30
- Signatures
- Your quality manager
- System access
- None
// The one job
A customer asks for a letter. A matched draft reaches your quality manager.
A customer's quality team or buyer wants paperwork on a part: an FDA food-contact statement, a flammability statement, a recycled-content line, sometimes only the word compliant. Your quality manager works out which sheet and resin the part runs in, finds the current letter from that supplier, checks what the letter actually covers, and writes back. One missing letter, or one that names an old grade, holds up the answer.
For the test, AI works through copies of requests you already answered and matches each one to the part's resin and your supplier's letter: the requirement as the customer wrote it, the grade and date on each document, and a list of what's missing. Your quality manager reviews it all and decides. No customer or supplier hears from us.
letters on file
// At the quality desk
Where a thermoformer's compliance letter goes wrong
A part's letter runs through the sheet, not only the resin. A customer asks about a tray or a panel, and your file holds a resin maker's letter, a sheet supplier's letter and maybe one for the colorant, each describing something different. SPE's 2002 tutorial on regrind says the extruder and the former must agree on how much regrind goes back into the sheet and hold to it, and that rejected parts must never go into that stream. So the draft asks whether the letter speaks to your sheet as it arrives, with your own trim in it or without, and shows the grade and date on every document it used.
The right section of part 177 depends on the polymer and the use. 21 CFR 177.1640 covers polystyrene and rubber-modified polystyrene, and its paragraph (c) sets a residual styrene specification for each, tighter for polystyrene used with certain fatty foods. 21 CFR 177.1630 covers polyethylene phthalate, and its paragraph (h) addresses plastics that hold food during oven baking or cooking above 250°F, so a letter for a chilled tray says nothing about an ovenable one. 21 CFR 177.1315 covers a family of copolyesters made with cyclohexanedimethanol, a section a PETG sheet letter may cite; its non-oriented form excludes carbonated beverages and beer, sets hot-fill and storage conditions and rules out thermal treatment in the container. The draft records the section the supplier named beside the food and temperature your customer named. Whether the part complies stays with your quality manager.
Recycled content needs a process behind it and a claim that holds up. FDA's page on recycled plastics in food packaging says it reviews each proposed use case by case, gives informal advice and opinion letters tied to a specific recycling process, and keeps a database of favorable opinions. A submission covers the source, contamination safeguards, test results and intended conditions, such as temperature, food type, contact time and single or repeated use. Trade coverage calls these letters of no objection, and one PET sheet letter reported in 2018 named fruit, vegetables, shelled eggs and bakery products. The FTC's Green Guides, 16 CFR 260.13, say pre-consumer content needs substantiation that it would otherwise have entered the waste stream, and they call a recycled claim on scraps reused in the original process deceptive. Your own reground trim is exactly that question, and the draft never writes a recycled-content line itself.
A flame report answers for one thickness, one direction, one face. Federal Motor Vehicle Safety Standard No. 302, at 49 CFR 571.302, lists seat backs, all trim panels and compartment shelves among occupant compartment components. A test specimen takes the thickness of the material as used in the vehicle, cut to 13 mm from the surface nearest the occupant space if it runs thicker, is cut in the direction that gives the most adverse result, and is tested with that nearest surface facing down. A thermoformed wall has thinned by the time it reaches a vehicle, so a report run on flat sheet raises a question the report can't answer alone. The draft sets the thickness on each report beside the print's minimum finished wall, and a person decides what follows.
A bare request, and what your reviewer checks. Some requests are as short as the line on Montgomery County Public Schools' 2022 bid tabulation for disposable cafeteria trays: meets FDA requirements for food contact. That names no food, no temperature and no rule. The draft turns a line like that into questions before your quality manager writes a word, and it records the basis each supplier claimed, including a threshold of regulation exemption where FDA's guidance lists one as a route. The owner names your reviewer, usually the quality manager who signs today, who holds each draft against the letter that went out: the right supplier, the grade and date on each document, the requirement as stated, and every gap. These are summaries of public documents and nothing here is legal or regulatory advice.
// What you send
What your quality desk pulls together
20 to 30 past requests
Each customer's request with the letter your team returned. Include a food-contact request, a flame request and one that sat waiting on a supplier.
Sheet supplier letters on file
The resin and sheet letters behind those parts, dated as they stood when each request came in. Old versions help, because that's what your team had.
Part-to-sheet records
Which sheet, grade, color and supplier each part ran on, and any note about regrind. A job traveler or an export will do.
Reports your letters quote
Flame reports and any lab work your letters cite, with the thickness and date on each. Summaries won't do; the draft needs the page itself.
An NDA, then copies
Signed before any letter moves, since many supplier letters are marked confidential. Nobody signs in to your ERP or a customer portal. Where letters can't leave the building, we build look-alikes with your quality manager.
// Before it starts
Agreed before the first letter moves
The owner and your quality manager settle these in writing.
- Your reviewer
- Named by the owner, usually whoever signs these letters today
- Age of a letter
- Your own rule, written down
- Never drafted
- A statement no letter or report on file supports
- Success criteria
- In writing, before any request moves
- Price
- A range for live letters, given up front
- Out of scope
- Defense and aerospace
// How it's scored
The letter you sent, beside the draft
| Compared on the same requests | What your team sent | The AI draft |
|---|---|---|
| Time from request received to a draft ready for review | Filled in from your requests | Filled in from your requests |
| Part traced to the right sheet and resin grade | Filled in from your requests | Filled in from your requests |
| Sheet supplier's letter matched, with its date | Filled in from your requests | Filled in from your requests |
| The requirement the customer named, stated exactly | Filled in from your requests | Filled in from your requests |
| Thickness on each flame report against the print's wall | Filled in from your requests | Filled in from your requests |
| In-house regrind and recycled content kept apart | Filled in from your requests | Filled in from your requests |
| What's missing, listed for your quality manager | Filled in from your requests | Filled in from your requests |
// After a yes
Roughly 30 days on incoming requests
After a yes, for roughly 30 days, each incoming request gets a matched draft and a list of what's missing.
Your quality manager reads every line, chases the gaps and signs. The AI signs nothing and never writes to a customer or a supplier, and the same table keeps scoring the month.
// Possible next jobs
After compliance letters, if you choose
- 01Next
Sheet supplier letter refresh
Letters coming up on your review date listed by supplier and grade, with a renewal note drafted for your buyer to send.
- 02Then
Part and tooling quote requests
A customer's drawing and request read into a draft quote sheet with gauge, wall, tool and trim fields, for your estimator.
- 03After that
OEM supplier questionnaires
An OEM's quality questionnaire prefilled from answers you've already given it, for your quality manager to finish.
// One hard limit
It never decides a material complies and never signs a letter.
It lines up what a customer asked for with the letters and reports on your file, and it lists what's missing. It never decides a material is compliant, never signs a statement and never contacts a customer or a supplier. The proof of concept doesn't touch your shop system or a live customer letter. Your quality manager signs every letter. Nothing here is legal or regulatory advice, and defense and aerospace work stays out.
Priced per job. You get a range before the proof of concept and a fixed price before you sign.
Rob sets the range on the call from how many material requests your quality team answers each month and how many sheet suppliers are behind them.
// Questions
Questions about compliance letters
Will the AI tell us a resin meets FDA food-contact rules?
Our sheet comes back with regrind from our own trim. Can the draft handle that?
Customers ask for FMVSS 302 or UL 94. Can it answer those?
Some customers send a portal form instead of asking for a letter. Is that covered?
Do you test our materials or talk to our sheet suppliers?

Rob Eason, founder
// Book a proof of concept call
Test it on letters you've already signed.
A half-hour call with Rob about which customers ask for paperwork, who signs it today and roughly how many requests your quality team answers each month. Letters and reports stay in your files until the NDA is signed.
- Co-owned a 60-employee financial services firm and sold his share to his partner.
- Ran GOSO Technologies, a Boston solar company rated 5/5 across 24 Google reviews.
- 5/5 across 83 reviews in HighLevel's Certified Admin Directory.
- 4.3/5 from 6 Google reviews of Massmarket AI.
- Every directory and Google review, critical ones included, is shown word for word at massmarket.ai/reviews.
- Takes every proof-of-concept call himself.
