// AI for commercial water treatment companies
AI for commercial water treatment companies, tested on service reports you already sent.
For independent service companies treating cooling towers, boilers and closed loops at hospitals, universities, plants and commercial buildings. Start with the monthly service report, or with a site's cooling tower compliance file where a city, state or accreditor expects one. Either becomes a free AI proof of concept on copies of 20 to 30 reports or files your people finished long ago. Nothing connects to a controller or a state portal. Your reviewer, the person on your team who knows that work best, makes the call.
- First job
- Monthly service reports, or cooling tower compliance files
- You send
- 20 to 30 finished reports or site files, after an NDA
- Never
- A dose set, a culture result judged, a system certified
- Stays out
- Controllers, state portals, live reports, live files
- Reviewer
- The owner's choice, an account manager or a qualified person
- Price
- Range first, fixed price before signing
// Jobs we would test
Start with the report or the file your customer keeps
Service report summaries
A technician's field test sheets for one site read into the customer's monthly report draft: each system and date, readings by name as recorded, the program's control ranges, feed notes, and every reading out of range or missing.
See the service report pageCooling tower compliance files
Registration and certification fields, the maintenance program, culture results as the lab reported them and disinfection records gathered for one site, with what is missing listed for the qualified person.
See the compliance file pageWater treatment program proposals
A university's or hospital's request condensed to one sheet of systems, required tests, visit minimums, equipment and training terms, for whoever writes your proposal.
Corrosion coupon and lab summaries
Coupon results, water analyses and deposit reports gathered by system and quarter for the customer's review meeting, with nothing judged or rewritten.
// Why these two first
Your customers already wrote down what they want to see
The report is in the contract. Arkansas Tech University's 2026 request for a campus water treatment program wants an electronic field service report within 24 hours of each service, stored in a central database the university can reach from a website, and a representative on site at least once a week. Hawaii State Hospital's October 2024 request wants a report each month with details of service for every cooling tower and boiler treated. Two buyers, two deliveries, and every report your account managers already sent is an answer a reviewer can score a draft against.
A binder stands behind it. Arkansas Tech also calls for an on-site Administration Notebook holding the chemical program outline, every control test procedure, control sheets, product bulletins, safety data sheets and feed and control equipment specifications, and it wants a chart of how often and at what time of day each test runs. CDC's guidance on cooling towers, which works from ASHRAE Guideline 12, says to keep site-specific log sheets, test procedures, service reports and test results on site. The control sheet in that binder is where a draft finds each customer's ranges, so the test starts from your program and not from a textbook.
Healthcare customers have to show their limits. CMS memo QSO-17-30, revised July 6, 2018, expects hospitals, critical access hospitals and long-term care facilities to specify testing protocols and acceptable ranges for control measures, and to document results and the corrective actions taken when control limits aren't maintained. The same memo says CMS does not require water cultures and leaves testing protocols to the provider. A report that sets each reading beside the customer's stated range, and lists what fell outside it, is the kind of record that customer has to be able to produce.
Compliance paper sits next to service paper. Hawaii State Hospital put a campus water management plan and the chemical treatment of its towers and boilers in one request: annual plan updates toward Joint Commission standards, flow diagrams marking risk areas, equipment service and flushing logs, monthly chlorine residual testing at five locations and Legionella sampling twice a year. Where a city or state sets the rules instead, the file has to answer them line by line, which makes it the other sensible place to begin.
The certified people judge the test. The Association of Water Technologies asks for at least five years of acceptable field experience and a passed exam before its Certified Water Technologist credential, and holders recertify every five years. Those are the people a draft has to satisfy. Whether the assembling can come off their desks is the question this test answers; what a reading means stays with them.
Feed notes sit under a federal label. EPA treats a product meant to disinfect, sanitize or reduce growth as an antimicrobial pesticide, calls its label legally enforceable, and has every pesticide label say that use inconsistent with its labeling violates federal law. So a draft carries what your technician wrote about a product and an amount, and stops there.
One limit covers both jobs. Controllers, state portals, live reports and live files stay out of the proof of concept entirely. It never sets a chemical dose, judges a culture result or certifies a system. An account manager approves every report, a qualified person reviews every compliance file, and nothing on this page is legal, medical or engineering advice.
// How the test runs
Three steps, from old sheets to a decision
- Step 01
Pick one job and its judge
The owner names the reviewer, often the account manager who signs these reports or the qualified person who reviews the files. Success criteria, a price range for the live job and an NDA all land in writing before a single sheet moves.
- Step 02
Test it on work already delivered
Send 20 to 30 monthly reports with their field sheets and each customer's program, or 20 to 30 site files with what sits behind them. The sandbox, as we call this stage, touches only those copies. Reports that can't leave your office become look-alikes built with your reviewer.
- Step 03
After a yes, about 30 days on new visits
The same job runs on new visits or freshly gathered site files for about 30 days. A person on your side approves each report or reviews each file before anyone outside sees it. The next job is a separate decision with its own price, and monthly support follows once a job is live.
Priced per job. You get a range before the proof of concept and a fixed price before you sign.
Rob sets the range on the call from three counts: sites you report on each month, customer report formats in use, and the systems at a typical site.
// Questions
What water treatment owners ask first
Does this connect to our controllers or our reporting app?
Will the AI recommend a dose or a chemical change?
Who decides what a Legionella culture result means?
Our technicians handwrite their test sheets. Is that a problem?
We treat boilers and closed loops too. Should they go in the sample?
Is this only for cooling towers in New York?

Rob Eason, founder
// Book a proof of concept call
Bring one site's last three monthly reports.
A 30-minute call with Rob about your company, your role, the job you'd test first and how many sites you report on in a month. Field sheets and customer reports stay with you until the NDA is signed.
- Co-owned a 60-employee financial services firm and sold his share to his partner.
- Ran GOSO Technologies, a Boston solar company rated 5/5 across 24 Google reviews.
- 5/5 across 83 reviews in HighLevel's Certified Admin Directory.
- 4.3/5 from 6 Google reviews of Massmarket AI.
- Every directory and Google review, critical ones included, is shown word for word at massmarket.ai/reviews.
- Takes every proof-of-concept call himself.
