// AI for commercial refrigeration contractors
AI for commercial refrigeration contractors, tested on tickets your technicians already closed.
For contractors installing and servicing rack systems, walk-ins and display cases at grocery chains, cold storage warehouses and food plants. Begin with refrigerant leak records built from technicians' tickets, or with case and rack repair quotes written up from service notes and photos. Whichever you pick runs as a free AI proof of concept on copies of 20 to 30 tickets or quotes already closed, with no login to your service management system. Your reviewer, whoever on your team knows that work best, has the final say on whether it passed.
- First job
- Leak records, or case and rack repair quotes
- From you
- 20 to 30 closed tickets or sent quotes, copied after the NDA
- Reviewer
- Named by the owner up front
- Never
- A leak ruling, a result for filing, a price, a live record
- Who decides
- A certified technician and your compliance lead
- Price
- A range before it starts
// Jobs we would test
Start at the refrigerant file or the repair quote
Refrigerant leak records
Technicians' tickets for one appliance assembled into a draft record: what it is and its full charge, every addition and recovery, inspection and verification test dates, and each entry missing an amount, a date or a follow-up, for your compliance lead.
See the leak records pageCase and rack repair quotes
A technician's notes and photos from a store read into a draft quote for a multi-site customer: site and asset, the problem, parts and labor lines, the customer's not-to-exceed and approval route, and what someone must confirm first.
See the repair quotes pageRefrigerant cylinder reconciliation
Cylinders issued to each truck set beside the pounds that tickets say went in or came out, so your service manager can see where the counts part ways.
New-store startup packets
Evacuation logs, charge weights by circuit and startup sheets gathered into one turnover file for each new rack, for the project manager handing the store over.
// Why these two first
Every service call already leaves a ticket behind
The rules draw lines around your customers. EPA defines commercial refrigeration as the appliances used in retail food and cold storage warehouses: supermarkets, convenience stores and restaurants, plus the rooms that hold meat, produce and dairy. A food plant can land on the other side, because industrial process refrigeration covers complex customized appliances tied to a manufacturing process, and a shared appliance is sorted by how much of its capacity goes to that process. The same addition can fall under different leak repair terms depending on which side the appliance sits. Your compliance lead answers that question, and each draft leaves room for the answer.
The volume sits in the building count. A 2011 EPA GreenChill guideline describes an average-sized supermarket holding over one hundred display cases and about sixteen walk-in evaporator coils, fed by parallel racks that each carry compressors, manifolds, valves, driers and a receiver. Every one of those is a place a technician can write a ticket. Closed tickets pile up quickly across a chain's stores, and each comes with an answer on file: the refrigerant log your office kept, or the quote that went out.
Repair calls run on a shorter clock. Avon Grove School District's 2026-27 kitchen and refrigeration bid in Pennsylvania gives most equipment 24 hours from the trouble call to be back in service, and refrigeration equipment four. When a buyer ranks a failed cooler that way, the quote behind the repair gets written fast, from a few lines and some phone photos. That is the kind of write-up your reviewer can judge, quote by quote.
A date is close for the largest systems. Under 40 CFR 84.108, commercial refrigeration appliances above a set full charge need automatic leak detection, and those installed from the start of 2017 through the end of 2025 must have it by January 1, 2027. The file then grows by the installation, each annual audit and calibration, every date an alert fired and where the leak was. Paper that already arrives scattered is about to arrive in larger amounts.
California keeps a system of its own. CARB's Refrigerant Management Program classes each facility by its single largest refrigeration system and has every store entered under one company and its federal employer number in the R3 tool. Annual reports, with their service records typed or uploaded, are due March 1 from facilities above a set size. Staff users can enter a report, but only an administrator can submit it, and R3 gives appliance service companies their own place, tied to the facilities they work on. So the tickets a contractor writes in California feed a state system as well as a customer's file.
One limit covers both jobs. The test uses copies only. It never touches your service management system or a live record or quote, never calculates a compliance result for filing, never decides whether a leak must be repaired or reported, and never sets a price. A certified technician and your compliance lead decide every refrigerant question, and a person checks every quote before a customer sees it. Nothing here is legal advice.
// How the test runs
Three steps on work already closed
- Step 01
Pick the job, name the reviewer
The owner picks one job and names the reviewer, usually your compliance lead for leak records or the service manager who writes quotes. Success criteria go in writing, you get a price range for the live job, and the NDA is signed before a single ticket moves.
- Step 02
Run it on copies
Send 20 to 30 closed appliance files or sent quotes with the tickets, notes and photos behind them. We call this the sandbox: a free AI proof of concept on your own paperwork, with no login to anything. Records that can't leave the building become look-alikes, built with your team.
- Step 03
About 30 days live, after a yes
Your reviewer lays each draft next to the work your team really did, and the verdict is theirs. After a yes the same job runs for about 30 days on new tickets or quotes, and a person approves each one before it goes anywhere. Any job after that gets its own decision and its own price, and monthly support follows.
Priced per job. You get a range before the proof of concept and a fixed price before you sign.
On the call Rob sets the range from three counts: stores and sites you service, appliances you keep refrigerant files for, and repair quotes your office writes in a month.
// Questions
What refrigeration contractors ask first
Does the test need our service management system?
Will the AI tell us whether a leak has to be repaired or reported?
Our technicians write short notes from the truck. Does that matter?
Can one test cover California stores and stores elsewhere?
We do installs as well as service. Which side does this cover?
What about CO2 or ammonia systems?

Rob Eason, founder
// Book a proof of concept call
Start from last month's service tickets.
Thirty minutes with Rob on your company and role, the job you'd test first and roughly how many sites you service. Keep tickets, quotes and customer names with you until the NDA is signed.
- Co-owned a 60-employee financial services firm and sold his share to his partner.
- Ran GOSO Technologies, a Boston solar company rated 5/5 across 24 Google reviews.
- 5/5 across 83 reviews in HighLevel's Certified Admin Directory.
- 4.3/5 from 6 Google reviews of Massmarket AI.
- Every directory and Google review, critical ones included, is shown word for word at massmarket.ai/reviews.
- Takes every proof-of-concept call himself.
