30-min call with RobBook a proof-of-concept call
Job 02 · Customer service desk

// Chemical distributors · Hazmat order entry

Hazmat order entry for chemical distributors, tested on orders you already shipped.

A PO for solvent in drums or caustic in totes needs more than a part number and a quantity: the right package, a shipping description in DOT's order, a carrier that may take it, and for a few solvents a DEA check. A free AI proof of concept drafts those orders from copies of 20 to 30 your desk already shipped. Your reviewer, the person who knows your order desk and its hazmat rules best, compares each draft with what your team entered. The AI never classifies a material or signs a shipping paper.

Book a proof-of-concept call30 minutes with Rob
Orders tested
20 to 30, already shipped
Shipping papers signed by AI
None
Comes first
An NDA

// The one job

From a customer PO to a draft order with its hazmat details

A plant buyer emails a PO: two drums of toluene, a tote of sodium hydroxide solution, and a pail of something called by a trade name. Your rep finds each item at the right package, carries its hazmat description from the item record, checks the approved source, picks a ship-via that fits the classes and weights, and sees whether any line needs a DEA record. Then the order goes to the warehouse.

For the test, AI reads copies of those POs with your item and customer data and drafts each order line by line: the package code, the basic shipping description, the ship-via your rules allow, and every check it ran. It releases nothing. A line it could not settle is marked for a person, with the reason.

Customer POEmail or PDF
PO no.
Ship to
Need by
Ship via
ProductQty, packPrice
Made-up example PO
Drafted
with every check named
Draft orderFor review
Approved source
Ship-via check
DEA check
Emergency phone
Item, pack codeUN descriptionStatus
Made-up example order

// The hard parts

What a chemical order carries that a part number doesn't

The package is part of the item. The same solvent can ship in a closed-head steel drum, which DOT codes 1A1, an open-head one (1A2), a plastic drum (1H1) or a caged tote, usually 31HA1: a plastic inner receptacle in a steel outer packaging. A 275-gallon tote counts as bulk packaging, because for a liquid bulk starts above 119 gallons, so it is marked and handled differently from drums of the same product. A shipping paper may count packages as "12 drums (UN 1A1)" or, for bulk, simply "2 IBCs". The draft picks the item at the package ordered and marks a PO that names one you don't stock.

The description has a set order. Under 49 CFR 172.202 the basic description runs identification number, proper shipping name, hazard class, packing group, with nothing else in between and any subsidiary hazard in parentheses, as in the rule's own example, "UN2744, Cyclobutyl chloroformate, 6.1, (8, 3), PG II". An n.o.s. entry marked G in the table needs the technical names of the components driving the hazard, a package holding at least a hazardous substance's reportable quantity adds "RQ", and methanol has one table entry for domestic moves and another, with a 6.1 subsidiary hazard, for international ones. The draft copies the description from your item record and the producer's SDS and never composes one.

Ship-via limits come from the material. The 172.101 table lets acetone travel 5 liters per package on a passenger aircraft or by rail and 60 liters on a cargo aircraft, while the stronger hydrogen peroxide solutions under UN2014 are forbidden on both. Placards turn on weight: a highway or rail load of Table 2 materials under 1,001 pounds aggregate gross weight needs none, but that exception doesn't reach bulk packagings. The draft applies the ship-via rules your team sends and marks an order that needs splitting or another carrier.

Some everyday solvents are DEA listed chemicals. Acetone, MEK and toluene are on DEA's List II, and one 55-gallon drum of the straight solvent is over the 50-gallon threshold for a domestic sale, so the sale can be a regulated transaction, with records kept for two years. Blends containing those solvents are excluded, and so are domestic sales of hydrochloric and sulfuric acid, though both are listed. DEA also expects each such customer's authorized purchasing agents on file, in a list that may be updated yearly instead of on every order, with no shipment unless one of them placed the order, and a report of any order of extraordinary size or with an uncommon method of payment or delivery. The draft checks the buyer against the agent list you send and marks every listed line; whether to ship is your compliance lead's call.

Approved sources, and the number that has to answer. Many plants approve one producer, or one producing plant, for each material, and a substitute needs their written yes even when its spec matches. Every regulated shipment also needs an emergency response number that is monitored the whole time the material is in transit, and an answering service that calls back doesn't qualify. When the number belongs to a provider such as CHEMTREC, the shipping paper names your company or your contract number beside it. Your reviewer, usually the customer service lead or whoever signs your shipping papers, checks package, description and ship-via first, then price.

// What you send

Copies from the order desk

Copies and exports
No ERP login
01

20 to 30 shipped orders

Each PO as it arrived, with the order your desk entered and the bill of lading or shipping paper that went with it. Include drums, totes, a bulk load and an order that had to be split.

02

Item and package records

An export of items at each package with UN number, proper shipping name, class, packing group and any RQ or technical name, plus the producers' SDSs for the products in the sample.

03

Customer and shipping rules

Approved sources and specs for the accounts in the sample, your ship-via rules by class and package, and the DEA authorized-agent lists you keep.

04

NDA first, nothing connected

Nobody sees a file before the NDA is signed. We never sign in to your ERP, your shipping software or a carrier's system, and orders that can't leave become look-alikes built with your reviewer.

// Before it starts

Agreed in writing before an order is copied

A hazmat mistake travels with the truck, so the owner settles these first.

Hazmat order test termsOwner decides
Your reviewer
Named by the owner, usually the customer service lead or a trained shipping paper signer
Lines in scope
Package, shipping description, ship-via, approved source, DEA checks, or a subset
Success criteria
Written and agreed, including how a marked line is scored
Sample
Picked by your reviewer, split and bulk orders included
Rules that win
Your hazmat and compliance staff's, wherever a draft differs
Price
A range for running the job live
NDA
Signed before the first PO is shared

// How it's judged

Every draft order beside the one your desk entered

Order by order
Every line checked
On the same 20 to 30 ordersWhat your desk enteredThe AI draft
Item picked at the package the customer orderedFilled from your ordersFilled from your orders
Basic description in order, with subsidiary hazards, RQ and technical namesFilled from your ordersFilled from your orders
Ship-via within your rules for class, quantity and placardsFilled from your ordersFilled from your orders
Approved source and customer spec respectedFilled from your ordersFilled from your orders
DEA listed lines marked, and the buyer checked against agents on fileFilled from your ordersFilled from your orders
Emergency response number and provider identifier on the paperFilled from your ordersFilled from your orders
Lines marked for a person, and the reasonFilled from your ordersFilled from your orders
Nothing measured yet. These cells stay empty until your own shipped orders have been through the test.Your reviewer scores each line and decides.

// After a yes

About 30 days on new POs

With your reviewer's yes against the success criteria, new POs get draft orders for about 30 days.

Every order waits for a person on your desk to approve it before the warehouse sees it, and your trained staff still prepare and sign each shipping paper. Any change to your ship-via rules goes into the success criteria first.

A second job is a separate decision with a price of its own.

// What could come next

Possible next jobs, ranked

Ideas to check with you
One job at a time
  1. 01

    SDS, COA and statement requests

    Customer document requests answered from your approved files, for your regulatory team to send.

    Next
  2. 02

    Incoming COA checks

    Each producer COA compared on receipt with the specs of customers holding open orders for that product.

    Then
  3. 03

    Bulk delivery paperwork

    Tank truck orders drafted with the customer's unloading instructions and the receiving documents the plant asks for, for your dispatcher to check.

    After that

// One hard limit

The AI never classifies a material or signs a shipping paper.

Every description it drafts comes from your item records or the producer's SDS, and anything it can't trace goes to a person. Your trained staff sign the shipper's certification that materials are properly classified, described, packaged, marked and labeled, and your compliance lead decides whether a DEA listed chemical ships. During the test nothing reaches a customer, carrier or warehouse, and nothing here is legal or regulatory advice.

Priced by itself: a range before the proof of concept, then a fixed price before you sign.

The range turns on how many orders your desk keys by hand each month, how many lines carry hazmat details, and how many terminals or branches ship them.

// Questions

Order desk questions about hazmat

Will it classify a new product or assign a UN number?
No. Classification belongs to the producer and your trained hazmat staff. A product with no shipping description in your item records is marked for a person and never guessed.
Can it choose the carrier?
It checks the ship-via your rep chose, or suggests one, against the rules your team sends for each class, package and quantity. Where an order breaks a rule, the draft names the rule and stops there.
Our POs use trade names and customer part numbers. Is that a problem?
Put them in the sample. The draft matches them through your item and cross-reference exports, shows what it matched on, and sends any match it can't confirm to your rep.
Do you need our DEA records?
Only copies of the authorized purchasing agent lists and listed-chemical item flags for the accounts in the sample. The draft marks listed lines and agent mismatches; record keeping, reporting and the decision to ship stay with your compliance lead.
Who should our reviewer be?
Someone who prepares or signs your shipping papers today, so every description is judged by a person on DOT's hazmat training cycle, which repeats at least every three years. The owner names them before the test starts.
Rob Eason

Rob Eason, founder

// Book a call with Rob

Bring a week of drum and tote orders.

A 30-minute call with Rob. He'll ask your company and role, which job you want tested, and roughly how many POs your desk keys each month. Hold POs and shipping papers until the NDA is signed.

  • Co-owned a 60-employee financial services firm and sold his share to his partner.
  • Ran GOSO Technologies, a Boston solar company rated 5/5 across 24 Google reviews.
  • 5/5 across 83 reviews in HighLevel's Certified Admin Directory.
  • 4.3/5 from 6 Google reviews of Massmarket AI.
  • Every directory and Google review, critical ones included, is shown word for word at massmarket.ai/reviews.
  • Takes every proof-of-concept call himself.