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One job · Four industries

// Billing automation · By industry

Billing automation from finished work to the invoice each customer will accept.

A month of progress on a schedule of values, a period of locked timesheets, a crew's closed work order, a technician's planned maintenance visit. In the four industries below, finished work becomes a bill only after someone applies the contract, gathers the proof and puts it in the format that customer insists on. Open the card closest to your billing desk for that industry's page. Whichever you pick, the test is a free AI proof of concept on 20 to 30 pay apps, invoices or billed visits your team already sent, scored by your own reviewer. It drafts. It never certifies a pay application and never sends a bill.

Book a proof-of-concept call30 minutes with Rob
One test for every billing deskFour cards
Past bills
20 to 30, already sent
Answer key
What your team sent, and what came back
Bills sent or submitted
None
Who judges
The reviewer the owner names
Price
A range first, a fixed price before signing

// By industry

What each billing desk has to get right

Four industries
Full detail on each job page
Construction

Construction: the monthly pay app

  • Your PM's percent complete goes onto the G703 continuation sheet, with stored materials in their own column and executed change orders listed apart.
  • The G702 has to tie to that sheet and to what the GC certified on earlier applications.
  • Best tested after AP automation, and certified payroll never enters it.
Open the pay application page
Engineering firms

Engineering firms: invoices when the period closes

  • Each phase bills its own way: hourly from a rate table, fixed fee on percent complete, or hourly up to a not-to-exceed cap.
  • A state DOT or private client's format, progress report and backup count as part of the invoice.
  • Held, transferred and written-off time stays your PM's call.
Open the engineering invoicing page
Facility services

Facility services: closed work orders into invoices

  • Every line is split between contract work and extra work, and carries the customer's PO or work order number.
  • Portal rules come first: nothing bills past the NTE without an approved increase.
  • Signed tickets, check-outs and photos are listed as proof, and no portal is ever logged into.
Open the work order invoicing page
Mechanical contractors

Mechanical contractors: PM visits billed to the agreement

  • The agreement's equipment list and coverage level say what a visit has already paid for.
  • Refrigerant, extra filters and repairs with an approved quote bill on top.
  • No agreement term is changed; the draft bills to the revision in force on the visit date.
Open the service agreement billing page

// What they share

Three inputs behind every bill

Three inputs, in every industry. Each bill on this page is built from the contract that sets the price (a schedule of values, a fee schedule, a rate sheet or a service agreement), the record of what was done (a PM's percent complete, locked timesheets, a signed ticket, a technician's checklist), and the customer's rules for what a bill must carry. The third is the one teams underrate. FAR 52.232-25, the federal prompt payment clause for supplies and services, spells it out: a proper invoice names the contract with its order and line item numbers, describes the work with quantity, unit of measure, unit price and extended price, and gives the name, title and phone number of the person to contact if the invoice is defective. The billing office has 7 days to send a defective one back, and payment falls due 30 days after the later of a proper invoice arriving and the work being accepted. Private customers put the same kind of rules into their AP policies and portals.

Each billing type needs its own proof. Progress billing asks for a statement about the money as well as the work. On federal fixed-price construction, FAR 52.232-5 requires a certification with every progress payment request: the amounts are only for work done under the contract, subcontractors and suppliers have been paid from earlier payments, and the request includes nothing the prime means to withhold from a sub. Time and materials asks for the hours themselves. Under FAR 52.232-7, vouchers are backed by evidence of payment and by daily job timekeeping records, or records showing each person meets the labor category billed, and except for small businesses they go in no more than once every two weeks. A service agreement bills its price on a schedule and its extras by the visit, and a work order bills by the visit, the push or the square foot. A draft has to know which kind each line is before it adds anything up.

Where a line falls changes the tax. Texas shows how much rides on the split. Under 34 TAC 3.357, scheduled, periodic maintenance on real property is a nontaxable service, repair, remodeling and restoration of nonresidential property are taxable, and new construction is not. A maintenance contract whose repair charges grow past a small share of the total, and aren't separately identified in the contract or the bill, becomes taxable in full, and work done job by job with no written contract is presumed to be repair. Under 34 TAC 3.356, lawn and yard maintenance, landscaping and janitorial work are taxable real property services. So in one state a scheduled maintenance visit, the repair the technician found on it, a janitorial invoice and a new wing on a building can each be taxed differently. Other states draw other lines. The test follows the treatment your team applied on the sample bills and flags any line whose split looks off; none of this is tax advice.

The customer picks the channel. General contractors bring their own billing portals, facility customers their work order systems, state DOTs their own forms and progress reports, and federal contracts name an electronic system of their own. In each case the bill is judged in the customer's format, so the proof of concept drafts in that format from examples you send. It never logs in, never uploads and never submits.

The calls stay where they are. Percent complete belongs to the project manager on a construction job or an engineering phase, an NTE increase to whoever asks the customer for one, an agreement change to the service manager, and the release of each bill to whoever releases it today. The draft carries their decisions into the bill, checks the arithmetic and the rules, and lists what is missing. It never estimates progress, writes off time, changes a rate or certifies a pay application. Pick the card that looks most like your own billing desk; each page sets out what to send, how its test is scored and its one hard limit.

// How it runs

Three steps, whatever you bill

  1. Step 01

    Copies of bills already sent

    With the NDA signed, send 20 to 30 bills your team already issued, each with the contract terms, timesheets, tickets or percent complete behind it and anything the customer sent back. Nothing connects to your accounting system or any customer's portal, and if paperwork must stay in the office, we build look-alikes with your reviewer.

  2. Step 02

    Your reviewer marks every line

    Before it starts, the owner names the reviewer, the person who knows how each customer wants to be billed, and agrees the success criteria and a price range for the live job. Each draft then sits beside the bill your team sent, and the reviewer marks it line by line.

  3. Step 03

    About 30 days of live billing

    After a yes, newly finished work gets draft bills for about 30 days, roughly one billing cycle. A person approves every one before it goes to a customer or a portal, and the next job waits its turn.

Priced per job: a range before the proof of concept, a fixed price before you sign.

On every billing desk, two things set the range: bills a month, and how many customer formats, portals or contract types you bill to.

// Questions

Billing automation questions

We bill both projects and service work. Which page fits?
Begin with the bills that cost your office the most time or come back most often. A mechanical contractor with pay apps on the project side and agreements on the service side tests one first, with its own reviewer and success criteria, and the other follows once it runs.
Will it send invoices or submit pay applications?
No. During the test, drafts go only to your reviewer's sheet. In the live month a person on your team approves and sends every bill, whether by email, through a GC's portal or into a customer's work order system.
Does it decide what gets billed?
No. Percent complete, held or written-off time, NTE increases and agreement changes stay with the people who decide them now. The draft carries those decisions into the bill and flags anything that doesn't fit the contract.
Do you connect to our accounting or ERP system?
Not for the test, which works from copies, exports and scans. How approved bills reach your system during the live month is agreed and priced before you sign.
How does it handle sales tax?
It applies the treatment your team used on the same kind of work in the sample and shows which lines it taxed and why. A line whose split between taxable and nontaxable work looks wrong is flagged for your reviewer. Tax decisions stay with your staff and your advisers.
Is this billing software?
No. Billing modules in accounting, project and field service software already exist, and you likely own one. This is a free test on bills your team already sent, before you buy or change anything.
Rob Eason

Rob Eason, founder

// Book a proof of concept call

Bring a month of bills your team already sent.

Thirty minutes with Rob. Give your company and role, which bills take your office longest, and about how many go out a month. Hold every contract, timesheet and ticket until the NDA is signed.

  • Co-owned a 60-employee financial services firm and sold his share to his partner.
  • Ran GOSO Technologies, a Boston solar company rated 5/5 across 24 Google reviews.
  • 5/5 across 83 reviews in HighLevel's Certified Admin Directory.
  • 4.3/5 from 6 Google reviews of Massmarket AI.
  • Every directory and Google review, critical ones included, is shown word for word at massmarket.ai/reviews.
  • Takes every proof-of-concept call himself.