30-min call with RobBook a proof-of-concept call
Job 01 · QA and R&D

// Co-packers · Customer spec intake

Customer formulas and specs, rebuilt as your plant's spec, label check and allergen record.

A brand sends a formula, a finished product spec and label copy. Before the first run, someone in QA or R&D rewrites it into your spec format, checks the label against the formula and updates your allergen records. In a free AI proof of concept, AI drafts all three on copies of 20 to 30 items you already brought into production. Your reviewer, the person who knows that onboarding work best, compares each draft with what your team actually built.

Book a proof-of-concept call30 minutes with Rob
Onboarded items
20 to 30
Formulas or labels it approves
None
Customers it contacts
None

// The one job

A customer's spec packet arrives. Three drafts come back.

New business arrives as a stack of the customer's documents: a formula by weight or by share of the batch, ingredient specs and approved suppliers, a finished product spec with its own limits, packaging specs, and label copy or artwork. Your team turns that stack into your finished product spec, a batch formula for your kettle or mixer, a check of the label against what will really be in the package, and an entry in your allergen records for the line it will run on. Questions go back to the brand until every gap is closed.

For the test, AI reads copies of that stack for items your team already finished and drafts the plant spec, a label review list and an allergen record for each one, every line pointing to the page of the customer's document it came from. Whatever the documents leave open becomes a question for your reviewer, never a guess. Nothing goes to the customer, and nothing is written to your files.

Customer spec packetFormula, spec, label copy
Brand / item
Formula rev
Spec limits
Label copy
IngredientShareSupplier
Illustration, not a real formula
Rebuilt as
plant records
Plant recordsDraft for QA
Plant spec
Label review
Allergen record
Open questions
CheckSource pageStatus
Illustration, not a real spec

// What makes it hard

Where a brand's packet and your plant's records part ways

The ingredient list has to follow the formula. FDA's labeling rule lists ingredients by common or usual name in descending order of predominance by weight. Minor ingredients may be grouped at the end only behind a quantifying phrase, and none of them may exceed the threshold that phrase states. An ingredient made of two or more ingredients is declared with its own components in parentheses, or by folding every component into the main list and dropping the ingredient's name. So the draft lays the brand's label copy over the formula: an order that doesn't follow the weights, a component missing from a parenthesis, or a minor ingredient above its stated threshold becomes a line on the review list. Whether the copy is right stays with the brand and your QA.

The label names the brand, and has to say how it is connected. When a food isn't made by the company whose name is on the label, FDA's rule qualifies that name with a phrase such as "Manufactured for" or "Distributed by", followed by the place of business down to the ZIP code. A label carried over from the brand's previous maker, or one reading "Manufactured by" above the brand's name, goes on the list. So does every claim. Costco's published supplier addendum, for one, asks that claims such as gluten free or non-GMO be validated through testing, certifications or audits, so the draft names the certificate or test report behind each claim in the copy, or leaves a blank where none was sent.

Allergens come from every ingredient, down to the carrier. The draft reads each ingredient spec in the packet for the major food allergens, including those hiding in a seasoning blend or a flavor carrier. FDA's allergen guidance of January 2025 moved the edges: coconut and kola nut are no longer treated as tree nuts for labeling, while milk from goats or sheep counts as milk and is declared by its source, as in "Contains goat milk", and eggs from ducks or quail count as eggs. The law also leaves highly refined oils out of the definition. A declaration sits either in parentheses in the ingredient list or in a "Contains" statement immediately after or next to it. The draft records which ingredient brings each allergen and where the label declares it, and leaves the call to QA.

Your allergen record covers the line, not only the item. FDA's preventive controls rule counts both protection from allergen cross-contact, in storage, handling and use, and correct labeling of the finished food as allergen controls. A new item that brings an allergen onto a line that has never run it changes your schedule and your changeover cleaning, even when the customer's spec says nothing about it. The draft lists the lines the item could run on and the allergens each line already handles, for whoever owns your allergen program. The approved label review becomes the control your line checks against: Costco's addendum asks for labels to be verified against a control on receipt, on each batch of labels, at every changeover and on each lot before shipment.

Some items need a filing, and your reviewer watches the rest. A commercial processor of acidified foods, which FDA's rule describes as low-acid foods with acid added, a water activity above 0.85 and a finished equilibrium pH of 4.6 or below, files each product's scheduled process on Form FDA 2541e, per container size, before packing a new product. The draft marks any item whose spec values could put it in that class, for your process authority to decide, and never files anything. Your reviewer, usually the QA manager or the R&D lead who onboards new items, checks that the customer's limits reached your spec without a changed number, that every label and formula disagreement was caught, that each allergen was traced to its ingredient, and that anything the packet doesn't answer, such as an unnamed supplier or a missing test method, was left open.

// What you send

Items your team already brought into production

Copies only
No ERP or formulation software login
01

20 to 30 onboarded items

Each with the customer's packet as it arrived: formula, ingredient specs, finished product spec, packaging spec and label copy. Include one that took several rounds of questions with the brand.

02

What your team built

Your finished product spec, label review or sign-off sheet, and allergen record or matrix entry for each item. Together they are the answer key.

03

Your templates and checklists

Your spec format, your label checklist and your allergen matrix, even if one of them lives in a spreadsheet. They become the starting point for the success criteria.

04

NDA first, then copies

The NDA is signed before any formula moves. We don't sign in to your ERP, your formulation software or any customer portal. Where a brand's terms keep a formula in the plant, we build look-alikes with your reviewer.

// Before it starts

Settled before the first formula is copied

The owner and your reviewer put these in writing first.

Spec intake test termsOwner signs off
Your reviewer
Named by the owner, often the QA manager or the R&D lead
Success criteria
Written down: which spec lines, label checks and allergen entries must match
Items
Picked by your reviewer, across brands and product types
Approvals
Every spec, label and allergen call stays with your qualified people
Price
A range for live spec intake, given before any formula is shared
NDA
Signed first

// How the test is judged

What your team built, beside each draft

Item by item
against your own records
On the same 20 to 30 itemsWhat your team builtThe AI draft
Customer limits carried into your spec without a changed numberFilled in on your itemsFilled in on your items
Ingredient order checked against the formula weightsFilled in on your itemsFilled in on your items
Components and minor ingredients handled as the copy states themFilled in on your itemsFilled in on your items
Brand name and connection phrase on the label checkedFilled in on your itemsFilled in on your items
Each claim matched to a certificate or test, or left blankFilled in on your itemsFilled in on your items
Each allergen traced to its ingredient and its declarationFilled in on your itemsFilled in on your items
Lines and their existing allergens listed for the new itemFilled in on your itemsFilled in on your items
Open questions for the brand, and why each one is openFilled in on your itemsFilled in on your items
Blank until it runs. No cell is filled until your own onboarded items have gone through the test.Your reviewer fills in both columns, and that call stands.

// After a yes

About 30 days on new customer packets

Once your reviewer agrees, new packets go through the same drafting for about 30 days, as brands send them.

Each draft stops with your QA or R&D lead, who approves the spec, signs off the label review and updates the allergen record. Questions for the brand go out from your team, in your words.

The side-by-side comparison keeps running on live items, and nothing else starts before the month is over.

// What could follow

Other jobs, once spec intake runs

Ranked possibilities
One at a time
  1. 01

    Certificates of analysis, lot by lot

    Each lot's results set against the spec this job helped build, drafted in the customer's COA layout for QA to sign.

    Next
  2. 02

    Formula and label change notices

    A brand's revision matched to open orders, packaging on hand and every plant record it touches.

    Then
  3. 03

    Customer-supplied ingredient reconciliations

    Receipts, usage, losses and balances for each customer's run, gathered for the person who settles them.

    After that

// One hard limit

It never approves a formula, a label or a spec.

The draft lists what the documents say and where they disagree. It never decides whether a food is safe, compliant or allergen-free, never approves a formula, a label, a specification or a lot, never signs a certificate or a questionnaire, and never contacts a customer, a supplier or an auditor. It works only on copies. A qualified person on your team decides and signs.

Priced per job. You get a range before the proof of concept and a fixed price before you sign.

The range comes on the call, once Rob knows how many new items you onboard in a year, how many brands send them, and how many label rounds a typical item takes.

// Questions

Spec intake questions

Will it write the label for our customer?
No. The label copy belongs to the brand, and so does the decision about it. The draft lists where the copy and the formula disagree, with the page behind each point, and your QA team decides what to raise with the brand.
Can it tell us whether an item is allergen-free or gluten-free?
No. It records which allergens each ingredient spec declares and whether a claim on the label has a certificate or test report behind it in the files you sent. Whether an item is allergen-free, or a claim holds, is your QA team's call.
Customers send formulas as shares of the batch and our batch sheets are in pounds. Can it convert them?
It can set the customer's formula, converted to your batch size, beside the batch sheet your team made, so your reviewer can check the arithmetic line by line. The batch sheet that goes to the floor stays yours to approve.
Brands send specs in every format. Is that a problem?
No, include the messy ones. PDFs, spreadsheets, scanned forms and email threads all go in, and the draft names the page or cell each line came from. Your reviewer judges whether it read them the way your team did.
What about acidified or canned items?
Include them if you make them. The draft marks any item whose spec values may call for a process filing, and your process authority decides. It never files anything with FDA or anyone else.
Rob Eason

Rob Eason, founder

// Book a proof of concept call

Test it on items you already brought into production.

Thirty minutes with Rob: your plant and your role, the kinds of items brands bring you, and roughly how many new ones you onboard a year. Hold every customer file until the NDA is signed.

  • Co-owned a 60-employee financial services firm and sold his share to his partner.
  • Ran GOSO Technologies, a Boston solar company rated 5/5 across 24 Google reviews.
  • 5/5 across 83 reviews in HighLevel's Certified Admin Directory.
  • 4.3/5 from 6 Google reviews of Massmarket AI.
  • Every directory and Google review, critical ones included, is shown word for word at massmarket.ai/reviews.
  • Takes every proof-of-concept call himself.