// Co-packers · Customer spec intake
Customer formulas and specs, rebuilt as your plant's spec, label check and allergen record.
A brand sends a formula, a finished product spec and label copy. Before the first run, someone in QA or R&D rewrites it into your spec format, checks the label against the formula and updates your allergen records. In a free AI proof of concept, AI drafts all three on copies of 20 to 30 items you already brought into production. Your reviewer, the person who knows that onboarding work best, compares each draft with what your team actually built.
- Onboarded items
- 20 to 30
- Formulas or labels it approves
- None
- Customers it contacts
- None
// The one job
A customer's spec packet arrives. Three drafts come back.
New business arrives as a stack of the customer's documents: a formula by weight or by share of the batch, ingredient specs and approved suppliers, a finished product spec with its own limits, packaging specs, and label copy or artwork. Your team turns that stack into your finished product spec, a batch formula for your kettle or mixer, a check of the label against what will really be in the package, and an entry in your allergen records for the line it will run on. Questions go back to the brand until every gap is closed.
For the test, AI reads copies of that stack for items your team already finished and drafts the plant spec, a label review list and an allergen record for each one, every line pointing to the page of the customer's document it came from. Whatever the documents leave open becomes a question for your reviewer, never a guess. Nothing goes to the customer, and nothing is written to your files.
plant records
// What makes it hard
Where a brand's packet and your plant's records part ways
The ingredient list has to follow the formula. FDA's labeling rule lists ingredients by common or usual name in descending order of predominance by weight. Minor ingredients may be grouped at the end only behind a quantifying phrase, and none of them may exceed the threshold that phrase states. An ingredient made of two or more ingredients is declared with its own components in parentheses, or by folding every component into the main list and dropping the ingredient's name. So the draft lays the brand's label copy over the formula: an order that doesn't follow the weights, a component missing from a parenthesis, or a minor ingredient above its stated threshold becomes a line on the review list. Whether the copy is right stays with the brand and your QA.
The label names the brand, and has to say how it is connected. When a food isn't made by the company whose name is on the label, FDA's rule qualifies that name with a phrase such as "Manufactured for" or "Distributed by", followed by the place of business down to the ZIP code. A label carried over from the brand's previous maker, or one reading "Manufactured by" above the brand's name, goes on the list. So does every claim. Costco's published supplier addendum, for one, asks that claims such as gluten free or non-GMO be validated through testing, certifications or audits, so the draft names the certificate or test report behind each claim in the copy, or leaves a blank where none was sent.
Allergens come from every ingredient, down to the carrier. The draft reads each ingredient spec in the packet for the major food allergens, including those hiding in a seasoning blend or a flavor carrier. FDA's allergen guidance of January 2025 moved the edges: coconut and kola nut are no longer treated as tree nuts for labeling, while milk from goats or sheep counts as milk and is declared by its source, as in "Contains goat milk", and eggs from ducks or quail count as eggs. The law also leaves highly refined oils out of the definition. A declaration sits either in parentheses in the ingredient list or in a "Contains" statement immediately after or next to it. The draft records which ingredient brings each allergen and where the label declares it, and leaves the call to QA.
Your allergen record covers the line, not only the item. FDA's preventive controls rule counts both protection from allergen cross-contact, in storage, handling and use, and correct labeling of the finished food as allergen controls. A new item that brings an allergen onto a line that has never run it changes your schedule and your changeover cleaning, even when the customer's spec says nothing about it. The draft lists the lines the item could run on and the allergens each line already handles, for whoever owns your allergen program. The approved label review becomes the control your line checks against: Costco's addendum asks for labels to be verified against a control on receipt, on each batch of labels, at every changeover and on each lot before shipment.
Some items need a filing, and your reviewer watches the rest. A commercial processor of acidified foods, which FDA's rule describes as low-acid foods with acid added, a water activity above 0.85 and a finished equilibrium pH of 4.6 or below, files each product's scheduled process on Form FDA 2541e, per container size, before packing a new product. The draft marks any item whose spec values could put it in that class, for your process authority to decide, and never files anything. Your reviewer, usually the QA manager or the R&D lead who onboards new items, checks that the customer's limits reached your spec without a changed number, that every label and formula disagreement was caught, that each allergen was traced to its ingredient, and that anything the packet doesn't answer, such as an unnamed supplier or a missing test method, was left open.
// What you send
Items your team already brought into production
20 to 30 onboarded items
Each with the customer's packet as it arrived: formula, ingredient specs, finished product spec, packaging spec and label copy. Include one that took several rounds of questions with the brand.
What your team built
Your finished product spec, label review or sign-off sheet, and allergen record or matrix entry for each item. Together they are the answer key.
Your templates and checklists
Your spec format, your label checklist and your allergen matrix, even if one of them lives in a spreadsheet. They become the starting point for the success criteria.
NDA first, then copies
The NDA is signed before any formula moves. We don't sign in to your ERP, your formulation software or any customer portal. Where a brand's terms keep a formula in the plant, we build look-alikes with your reviewer.
// Before it starts
Settled before the first formula is copied
The owner and your reviewer put these in writing first.
- Your reviewer
- Named by the owner, often the QA manager or the R&D lead
- Success criteria
- Written down: which spec lines, label checks and allergen entries must match
- Items
- Picked by your reviewer, across brands and product types
- Approvals
- Every spec, label and allergen call stays with your qualified people
- Price
- A range for live spec intake, given before any formula is shared
- NDA
- Signed first
// How the test is judged
What your team built, beside each draft
| On the same 20 to 30 items | What your team built | The AI draft |
|---|---|---|
| Customer limits carried into your spec without a changed number | Filled in on your items | Filled in on your items |
| Ingredient order checked against the formula weights | Filled in on your items | Filled in on your items |
| Components and minor ingredients handled as the copy states them | Filled in on your items | Filled in on your items |
| Brand name and connection phrase on the label checked | Filled in on your items | Filled in on your items |
| Each claim matched to a certificate or test, or left blank | Filled in on your items | Filled in on your items |
| Each allergen traced to its ingredient and its declaration | Filled in on your items | Filled in on your items |
| Lines and their existing allergens listed for the new item | Filled in on your items | Filled in on your items |
| Open questions for the brand, and why each one is open | Filled in on your items | Filled in on your items |
// After a yes
About 30 days on new customer packets
Once your reviewer agrees, new packets go through the same drafting for about 30 days, as brands send them.
Each draft stops with your QA or R&D lead, who approves the spec, signs off the label review and updates the allergen record. Questions for the brand go out from your team, in your words.
The side-by-side comparison keeps running on live items, and nothing else starts before the month is over.
// What could follow
Other jobs, once spec intake runs
- 01Next
Certificates of analysis, lot by lot
Each lot's results set against the spec this job helped build, drafted in the customer's COA layout for QA to sign.
- 02Then
Formula and label change notices
A brand's revision matched to open orders, packaging on hand and every plant record it touches.
- 03After that
Customer-supplied ingredient reconciliations
Receipts, usage, losses and balances for each customer's run, gathered for the person who settles them.
// One hard limit
It never approves a formula, a label or a spec.
The draft lists what the documents say and where they disagree. It never decides whether a food is safe, compliant or allergen-free, never approves a formula, a label, a specification or a lot, never signs a certificate or a questionnaire, and never contacts a customer, a supplier or an auditor. It works only on copies. A qualified person on your team decides and signs.
Priced per job. You get a range before the proof of concept and a fixed price before you sign.
The range comes on the call, once Rob knows how many new items you onboard in a year, how many brands send them, and how many label rounds a typical item takes.
// Questions
Spec intake questions
Will it write the label for our customer?
Can it tell us whether an item is allergen-free or gluten-free?
Customers send formulas as shares of the batch and our batch sheets are in pounds. Can it convert them?
Brands send specs in every format. Is that a problem?
What about acidified or canned items?

Rob Eason, founder
// Book a proof of concept call
Test it on items you already brought into production.
Thirty minutes with Rob: your plant and your role, the kinds of items brands bring you, and roughly how many new ones you onboard a year. Hold every customer file until the NDA is signed.
- Co-owned a 60-employee financial services firm and sold his share to his partner.
- Ran GOSO Technologies, a Boston solar company rated 5/5 across 24 Google reviews.
- 5/5 across 83 reviews in HighLevel's Certified Admin Directory.
- 4.3/5 from 6 Google reviews of Massmarket AI.
- Every directory and Google review, critical ones included, is shown word for word at massmarket.ai/reviews.
- Takes every proof-of-concept call himself.
