Fulfillment Terms and Conditions

Welcome to Massmarket AI's Fulfillment Terms page. Here, we outline our commitment to delivering exceptional service, our approach to project monitoring and billing, and our procedures for resolving any concerns you might have. Our aim is to ensure transparency and understanding at every step of our partnership.

Done-For-You (DFY) Setup

Massmarket AI provides a comprehensive DFY setup for our standard clients, designed to integrate seamlessly with your existing workflows and enhance your business with AI-driven capabilities.

Weekly Billing: We will take an initial deposit for the first week of hours and bill every Friday to refill the bank with the number of weekly development hours approved by you in the agreement.
Monitoring and Transparency: Throughout the DFY setup and ongoing IT work, we utilize app monitoring and screenshots to ensure every minute billed is accounted for.

Consent to Receive Messages:

By opting into our SMS program, you agree to receive promotional and informational text messages from us. you can expect to receive messages weekly or as needed based on your interactions with us.

Billing and Payment Terms

Our billing model is designed to be straightforward and fair, reflecting the value and quality of the services provided.

Upfront Project Total Hours Estimate: We provide you with a detailed estimate of the total cost prior to beginning any work, ensuring transparency right from the start. Our estimates are carefully calculated to accurately reflect the complexity and scope of your project.
Discounted Hours for Exceeding Quotes: We stand by our estimates. If the development process exceeds the quoted hours, we implement a fair billing practice where the hourly rate is adjusted downward. For every percent the project goes over the estimate, we reduce our hourly rate by the same percentage, starting at $100/hr down to a floor of $50/hr. This policy ensures that our interests are aligned with delivering your project efficiently and affordably.
Monitoring and No Refunds Policy: We use app monitoring and screenshot capabilities to ensure full transparency and accountability for every minute billed. As such, all fees for DFY setup and ongoing services are non-refundable. We encourage you to review the live tracking reports available for full visibility into our work.

Dispute Resolution

We strive for 100% client satisfaction and understand the importance of resolving any billing concerns promptly and fairly.

Challenge Window: Challenges to billed work must be submitted within 7 days of the billing date. We encourage our clients to review the live tracking reports available to them.
Evidence-Based Review: If a dispute arises, we will review the app activity and screenshots related to the billed hours. Valid disputes will result in hours being credited back to your account.
Goodwill Credit: In the case of a successful dispute, we will credit the disputed hours back to your account along with a 20% time bonus as compensation for any delay this may have caused in your project timeline.

SMS Messaging & Opt-Out Policy

By opting into our SMS program, you agree to receive text messages from us. You may cancel this service at any time by replying "STOP" to our shortcode. We will confirm your unsubscribe request, and you will no longer receive SMS messages from us unless you re-enroll.

If you need assistance, reply "HELP" or contact [email protected].

Message and data rates may apply. Message frequency varies.

Carriers are not liable for delayed or undelivered messages.

Our Commitment to You

Massmarket AI is dedicated to empowering your business with AI-driven solutions that transform the way you work. Our fulfillment terms are crafted to foster a transparent, fair, and productive partnership. If you have any questions about these terms or wish to discuss your project's specific needs, please don't hesitate to contact us.

Data Privacy & Security

Please refer to our Privacy Policy for more details: https://massmarket.ai/privacy-policy

These updates will ensure that your terms and conditions clearly inform users about the types and frequency of messages they will receive and provide them with the correct link to your Privacy Policy.